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• PRO

  Phil Voice October 31, 2008 at 6:12pm

  Did you buy it on a credit card?
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  chris October 31, 2008 at 6:15pm

  visa debit card
• PRO

  Phil Voice October 31, 2008 at 6:25pm

  There is a system called chargeback that may apply to your purchase Chris - worth checking.
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  Bird Garden Design October 31, 2008 at 6:36pm

  I'd have thought the quality and warranty of a product was ultimately the manufacturer's responsibility. It seems a bit harsh that they won't honour it - it also seems shortsighted due to the power of the internet, where consumer issues are easily researched. I wouldn't purchase anything from a company I couldn't trust to uphold a warranty.
  
  I hope that you resolve this satisfactorily!
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  chris October 31, 2008 at 6:53pm

  apparently Hayter have taken them over the other company has gone bust and hayter have said they wont honour any warrantys i bought it from an independant supplier who they supplied
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  steve loftus October 31, 2008 at 10:30pm

  first off i would contact hayter as allen went bust 18 months ago or thereabouts, we actually bought some old stock via auction.
  the manufacturers warranty should be for 12 months i assume,if your supplier can give you evidence that the mower was supplied by hayter,they wont have a leg to stand on.
  sometimes,unless you buy the "pro" versions of mowers,the makers wont honour warrenties for commercial use,so you are now a "domestic customer", if you get my meaning. try a nice polite letter to hayter,along with any paper trail you can get,mention the "sale of goods act" and "fit for purpose", and a mention that you have spoken to trading standards wouldnt go amiss,but keep it polite...........................................or...................
  Go to nearest car shop,get a fibreglass kit,(resin/sheets of fibreglass/jug and a paintbrush, clean deck, apply resin,apply fibre g,apply more resin,more fibre,more resin, maybe 3 layers topped off with a layer of resin and set.
• PRO

  Phil Voice November 1, 2008 at 8:43am

  It is worth considering purchasing a new lawn mower from large brands such as Mow Direct, Amazon or Mower Warehouse.
  
  Take this Simplicity Conquest for example. It has been reduced by £800 but not only that, you have complete confidence in purchasing through a major supplier.