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Replies

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  Peter Jones July 8, 2014 at 8:48am

  I wouldn't have accepted it off of the delivery lorry in that state, now they have delivered it to site it may be difficult getting a refund.

  If your looking for decent turf Rolawn are pretty good in my experience. If you use one of there premier stockists they keep the turf refrigerated in summer months and quality and cut is always good.
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  Neil Petrie BSc Landscape Mgt July 8, 2014 at 2:14pm

  You should always check the turf before accepting. In this situation I would give them, send them pictures and explain how unhappy you are and that you expect a full refund.
  
  Rolawn is what you want in future.
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  Kieran Ray July 8, 2014 at 6:14pm

  We use q lawns there always good. There turf is also cut the morning of delivery so it's nice n fresh when you get it. It also creates a lush green lawn really quick.
  
  As for what you've been delivered it's total rubbish. Are the company a member of TGA? If so it's worth complaining to them too.
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  Paul McNulty July 8, 2014 at 6:33pm

  I just use the local supplier for everything. You need to be able to walk in and talk to them face-to-face if something goes wrong IMO, and I would be complaining!

  I guess the online company you used sub it out to a local firm anyway? In which case there's either an extra mark-up for the middle-man, or a higher delivery cost if it's coming from someone less local.
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  Lawncare-4u.co.uk July 8, 2014 at 11:41pm

  awful - insist on refund ..
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  Colin Hunt July 9, 2014 at 5:55am

  Very poor quality. Unacceptable, but why buy on line? There will be good local companies who you can build a relastionship with or has been mentioned, the national companies.
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  Matthew Lowe July 10, 2014 at 6:54am

  I have used Stewarts Turf (part of the Q Lawns Group) great customer service, and a brilliant product, as mentioned they have large refrigerator units to keep turf cool.

  I would send photos of the turf you have received and send them to the supplier and ask for a refund, not really an acceptable quality of product. It looks like the turf you have recived has perhaps been sitting in a hot lorry depot for an extra day.
• PRO

  Phil Voice July 10, 2014 at 7:55am

  I think one has to inspect the quality of each and every delivery, every time.

  Have a read of these previous threads:

  Rolawn quality
  http://www.landscapejuicenetwork.com/forum/topics/rolawn-quality

  People's opinions on Rolawn Medallion
  http://www.landscapejuicenetwork.com/forum/topics/peoples-opinions-...

  What has happend @ Rolawn....
  http://www.landscapejuicenetwork.com/forum/topics/what-has-happend-...
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  Neil Petrie BSc Landscape Mgt July 10, 2014 at 11:39pm

  I have read the above threads regarding rolawn, but they still do the best turf up on the scottish west coast in my experience. I have received some shocking deliveries from other local companies. Rolawn are the most consistently high standard that we can get our hands on within 50miles.
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  Brigitta Pusztai July 17, 2014 at 8:09am

  Thank you very much for all your help and useful information.

  Finally I received my refund.

  It was a third party delivery , all wrapped up on a pallet. But the main problem was that they cut the turf too low - it should have been checked before putting on a pallet...

  Anyway. I learnt from this order now, next time I will go to local growers, which I have found already and definitely I will try Rolawn in the future!

  Thank you for your advices again!

  Enjoy this lovely summer! :)

  Here is a picture of the new turf - before cut