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PM me.......
They do belong to LJN, so I'd suggest you continue to make your views known to them.....
I feel they can do so much more and engage with Contractors.
I've asked them to review and respond on LJNso, the Ball's in your court Stihl GB.....
Hi Andy, thanks for the post.
The STIHL policy regarding parts diagrams is that they are maintained on a system we use with our network of Approved Dealers. A model of chainsaw, brushcutter, lawn mower and all other products at the point of launch is often very different to the model a few months or years on, like your MB 4 RTP. We constantly strive to improve, modify and change the products based on feedback from across the globe and this means an ever evolving parts diagram system. This is updated constantly and is integrated into our dealers ordering system for STIHL globally to make it simple for them to look up your serial number and find the correct part for your machine. Providing this information and exploded diagrams to all STIHL and VIKING users wouldn’t be possible because of these changes and because we want to ensure our dealers can offer the best service regarding repairs and spare parts. We apologise again for the difficulty you have had with ordering the part for your VIKING mower but unfortunately we were not able to get the part from VIKING in Austria any sooner. We strive to carry spares for our vast catalogue of products at our warehouse in GB, but your part was unfortunately not available at the time. We understand your local dealer has sourced the handle for you from a showroom model and hope you will shortly be back up and running.
Kind regards,
STIHL GB
Agree there... its a feeble excuse from Stihl GB. It's also a good idea, if you can afford it, to have a "back-up" for every essential piece of equipment so if it takes a bit of time to get the correct part, it's not a disaster.
Many of us maintain our own equipment, and there is no way to get at the parts diagrams and order parts. Don't know about anyonse else, when I need a part I tend to look it up on an evening as I don't have time during the day. Look it up, order it and repair as soon as the parts appear.
I've just fitted a new clutch cable on my Honda HRD, looked it up online, ordered from L&S, fitted one night and off I go again.
If Honda can do it, I would hazard a guess Stihl can.