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PRO

Business continuity

Another PQQ question! (Sorry!)

"Briefly describe what key actions your organisation will take to ensure continued provision to customers should there be a major event; for example, should there be adverse weather, or a pandemic flu which results in loss of staff or a fire or utility failure resulting in loss of your building."

I'm not really sure how I can answer this one in a satisfactory way. We are only a two man team, with access to two other trusted self employed people that we call on when necessary. What possibly provision can I have for a major event? We don't have a yard, just our garages where the equipment is split between...

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  • Sub the work out.

  • PRO

    Unfortunately can't do that - the contract stipulates that we complete the work ourselves and don't subcontract.

  • Hah it's as if they are trying to find an excuse not to change contractor then!

    You will hire the relevant equipment and carry out the work using staff from a sister company.

  • PRO

    Yeah - it is a bit like that, but I need to go through the whole process for myself really, don't mind if we don't get it but gotta give it a go.

    Hire in is good, and split storage locations and multiple vehicles should help.

  • PRO

    whos the customer Daniel ? PM me if you dont want to say publicly, I have a lot of tender experience



    Daniel Gillings @ DC Landscapes said:

    Yeah - it is a bit like that, but I need to go through the whole process for myself really, don't mind if we don't get it but gotta give it a go.

    Hire in is good, and split storage locations and multiple vehicles should help.

  • PRO

    Thanks Gaynor - appreciate it - I think it's mostly just getting my head around it and coming up with something suitable for the answer!

    Brian - the contract is for a emergency service provider with multiple sites.

  • Daniel,

    Hopefully you know who currently has the contract and if it is who I think it is, I would be very surprised if it was awarded to another company.  However that’s not to say it isn’t worth a shot or that you wouldn’t be in with a sporting chance or at worst a useful exercise to undertake and be prepared for the many more that will crop up.

    For the Business continuity, it is just as Gaynor has stated and whilst I appreciate that the contract terms stated that the work should not be sub contracted out (and again if it is the same company that I am thinking of, the work probably is already of a fashion), I would suggest stating (in addition to the normal answers to the what if type scenarios)  that you have a disaster recovery contingency  arrangements with another company in the event of a major disaster with built in service level agreements.

  • PRO

    I know exactly who has the contract because myself and my business partner used to work with the company that currently has it, it's why we know we can do the work as my business partner effectively managed the site for the 6 years he was there. It isn't the big company that you may be thinking of though, for once.

    It really is an exercise that needs to be done - we are really hoping to expand our company this year on residential group and commercial properties.

  • Well if you and Chris have worked for the company and managed the site for 6 years I would assume that you have sufficient inside information to get the contract.  Using the knowledge of the old company/ internal procedures and processess etc.  hopefully you can improve upon these and put forward a cracking case.

  • PRO

    That's what we are hoping for :)

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