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Too much work!

I have picked up loads of clearance jobs recently and am struggling to keep up. Unfortunately some of my smaller regular jobs (2hrs here and there) are suffering a bit of neglect. At the moment I can barely keep up with the quotes let alone carrying out the actual work! Since the smaller jobs have the personal touch (involve chats with the old dears) I am reluctant to get casual workers to take these over. Bit of a nightmare really. Next season I am going to take someone on full time and use the extra time I have to step up my marketing. How have other members handled the transition from one man band to a bigger operation? My main concern is that I will take someone on and then not have enough work to keep them on...Davewww.dfaulkner.co.uk

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  • Like you I'm a one man band however I have decided not to go down the route of employing people.
    I have the use of my son when he's back from his Uni in the holidays but that’s it.
    In my first year of trading I said yes to everything and tried and failed to fit everything in with the result that I upset a few customers with my unreliability.
    Never again, in subsequent years I only take on work I know I can fit in
    It seems to be the general consensus that you really need at least three of four employees to make it worth your while. I would hate to employ someone, find work for them and for them to then leave and leave myself and more importantly my customers in the lurch.
  • There is always horticultural job agencies if you are desperate as you pay for them as you need them..............

    Gary Hedges said:
    Like you I'm a one man band however I have decided not to go down the route of employing people.
    I have the use of my son when he's back from his Uni in the holidays but that’s it.
    In my first year of trading I said yes to everything and tried and failed to fit everything in with the result that I upset a few customers with my unreliability.
    Never again, in subsequent years I only take on work I know I can fit in
    It seems to be the general consensus that you really need at least three of four employees to make it worth your while. I would hate to employ someone, find work for them and for them to then leave and leave myself and more importantly my customers in the lurch.
  • Unfortunately, I've made the same mistake myself of taking on almost any job thats offered and as a result, started falling behind on regular jobs scheduled fornightly ending up 3 weekly in some cases with the resultant extra work for the same money and not being as reliable as I wanted to be. Like you, those regular jobs are the nice old dears, which I hate to let down. Personally, think its better to have less hassle and just not take on too much work and not employ extra staff.
  • on your new jobs you wont to charge more more: make it worth you while_ could be a long winter
  • We have 4 employees at the moment and 2 that I can drag in when needed..
    You get to the point where you are struggling and cant make your mind up if you are doing the right thing, but you just have to take the plunge...
    You can not let your regular work be neglected and you cant turn work away..
    If work slackens off you will have no option but to lay the person off.. However once you take them on you tend to make every effort to keep them on and before long you will be taking on another.. I have always said that I could only manage 3-4 full weeks with no work at all and they would all have to go but it doesnt happen.
    what you will have to do though is alter your pricing a little
    Regards Mark
  • This reply was deleted.
    • PRO
      Can't agree more with both these posts.

      ROWLY HILL said:
      I feel great ( sure you do) that you're in demand and people will wait for what are one off jobs ( clearance jobs are clearance jobs for a reason.....they haven't done anything about it for ages...make them wait until you can do it). " So Mr X how long has it been like this.... x months... so you'll be prepared to wait a couple of weeks then"!Pro Gard said:
      The key is to get things right at the start of the year, it is easy to over commit to new regular clients in the spring when there is less work but come the summer the hedge cuts, one off and landscaping jobs pour in.

      For me it is simple, I keep regulars at a consistent number and only take on new ones if I lose a customer eg they move. One off and bi annual work I book in as my schedule allows. If they have to wait they have to wait, no one is going to die if you cant fit a hedge cut in for 4 weeks or whatever...... they might moan but the majority will wait, if they cant they will either have to change their expectations or find someone else.

      Don't feel bad about the fact you are in demand.
  • PRO
    Why not consider taking someone on a fixed term contract, one month, two months whatever suits - get to know what you need during this period, if you have enough work you can then roll the contract on etc. Get some professional HR help in writing the contract.
  • Hi there, I have not contributed much to the forums but I log in and read them almost every day. I am about to leave the Royal Air Force early next year and start my own garden maint business whilst studying a foundation degree. Today I have recieved notification that I have passed my RHS level 2 in horticulture, I have attended a business link course and in the next couple of weeks I am doing a brick laying course as well as some other courses I feel would be a benefit.

    Why am I telling you this?

    Well for all of those men and women that are leaving the armed forces, they have access to a ressetlement package. This is basically designed to get them back into work in their chosen field. Courses, CV writting interview practise etc...

    The people that run these are called "Career Transition Partnership". www.ctp.org.uk
    They are constantally looking for employers etc to take people on, even if it is only for a week or two (this can be paid or unpaid) for the person leaving the forces to gain a bit of experiance within that field.

    It might be somewhere that you could find someone that is interested in a career in horticulture.

    I know I am and I meet a colleague the other day who as just qualified as an arbourculturalist, he spent 3 weeks working with a local firm to gain some more knowledge, (he didnt get paid as he was happy to learn plus he was still getting paid by the RAF).

    There are a lot of reliable service men and women out there that are trustworthy, reliable and dedicated.
    Have a look it could help you out.

    Dan Pearce
  • Its good that we are all busy i am in the same boat i think one soloution is if you dont want to expand try amd make a little bit more out of your existing customers ie lawn treatments etc just service existing customers better and be proud that your giving excellent service
  • im busiest ever for 7 years !

    im sure if when quoting id said £300 instead of £200 for a days work they would still say : when can u fit us in? !!

    bizarre - but i have my rates and stick with them for size/type of jobs.

    i have few regulars (commercial day jobs) , and private lawns that are crucial - it doesnt stop growing if your a week late , so i get these done out of the way.

    people that are keen/phone you up or have been waiting once a job is started must be attended too first.
    (ive had this dilema today and have to go tomorrow) still cant start/finish fence part till next week unless i get my brother / and other help to do it !! headaches .

    but it all works out eventually , just the weather to deal with then lol....

    keep going and the most important will get done by the end of the day :)
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