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  Charles Langford January 17, 2011 at 8:36pm

  Can't help I am afraid however I concur with Gary, I have heard from several sources (my tool mechanic, various hire companies, competitors etc..) that the TS410 is a big flop. The TS400 was brilliant and I have two but wouldn't touch the TS410. Also I agree with Gary about the new Belle mixers. My 2005 model spot on, my 2009 model bloody useless, have just had the cooling fan replaced and am consideing changing the switch to bypass the thermal cut out if this is possible - I reckon a hand blender could last longer than my new mixer.
• PRO

  Mick Gammage January 17, 2011 at 8:53pm

  I own 2 TS410's and seeing that i can be bent over all day cutting i must say its the best saw on the market today for the balanced weight and anti vibration which gives you less fatigue

   

  i have not heard anything about other faults but there was a design fault with the air filter cover and not being able to get the screws out to clean the air filter, my first saw 2 years ago has had a new petrol tank because the nuts what the screws go into started to turn round and round and you could not get the screws out in the normal way

   

  it was replaced free of charge by Stihl because it happened in the first 12 months, if it happens after this period Stihl will charge for the replacing of the fuel tank

   

  an example of why the TS410 is better then the TS400

  if you put the TS400 on the paving it will start to spin round and round, the TS 410 will not move more than a few millimeters

   

  even when you hold each saw in your hards and give it full revs you can feel the difference

   

  I hung onto my old TS 400 until October last year just to use as a back up saw, when i got it out of my garage and started it for the first time in more than 14 months the vibration what you feel is unbelievable compared to the TS410

   

  my hire company also don't like the TS410 saw either for some reason but they don't use them
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  Mark Brierley January 17, 2011 at 10:49pm

  That's what thought. One of the lads took the pull cord off this morning to change the cord and noticed that thearm had a crack in it.
  
  Pro Gard said:

  Email a picture to stihl directly and send proof of purchase and they might sort it for you...... This aproach has worked for  me in before with stihl.

   

  The arm really shouldnt crack aside from being faulty manufacture IMO.
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  Trevor @ Lawnmower World January 18, 2011 at 12:14pm

  Its not a fault I am aware of and Stihl have not issued any Bulletins ref this type of problem but in reflection we see much more TS400's than TS410's in here and it does not mean that you are one of the very few to suffer a manufacturing defect.

   

  As Pro Gard has said, I would photograph the crack prior to taking it to your local dealer or the company you purchased it from along with the proof of purchase as it will them who will have to carry out the repair if warranty can be obtained.  I would then contact Stihl direct as a final resort if no outcome can be obtained.  The arm is £85.48 + VAT alone before adding labour to the job so it would be ideal if you could get some good gesture from Stihl.

   

  Hope this helps 
  
  Mark Brierley said:

  That's what thought. One of the lads took the pull cord off this morning to change the cord and noticed that thearm had a crack in it.
  
  Pro Gard said:
  

  Email a picture to stihl directly and send proof of purchase and they might sort it for you...... This aproach has worked for  me in before with stihl.

   

  The arm really shouldnt crack aside from being faulty manufacture IMO.
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  Mark Brierley January 18, 2011 at 1:39pm

  Thanks for that. Will do