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Welcome pack

Hi guys

Do any of you guys use a 'welcome pack' with a brief thing about your company, the services you provide and H&S documents - that sort of thing, when targeting new commercial clients?

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  • PRO

    i was thinkin about that myself robbie

  • When quoting for commercial work we send 5 pages. (1)A general letter, (2)an introduction and brief history of us, (3) generic spec, site improvemnent policy,insurance details, (4)Site inspection(s) report. (5) detailed quotation.
    For private work this is all too heavy, so it's just a detailed quotation.

  • PRO

    Hi Robbie,

    There are two areas here;

    1/ gaining new clients/business
    2/ quoting for work

    For 1/, we just have a 'commercial brochure' giving an overview of the business, typical bio's, services, safety accreditation etc etc, sent with a covering letter to prospects.

    For 2/, Almost identical to Colin about...all goes in to a branded folder and set to client/contract manager

  • Just a thought, my tree guy sends a series of PDF attachments with everything from terms, recycling info, insurances, TPO forms etc. It's very off-putting, as most aren't relevant.

    I've always included things when the job has been agreed, not over-loaded the prospective client with the obvious.

  • PRO

    I think that is a best business practice recommendation from the Arb Assocation, our Subbies do similar...

    Paul McNulty said:

    Just a thought, my tree guy sends a series of PDF attachments with everything from terms, recycling info, insurances, TPO forms etc. It's very off-putting, as most aren't relevant.

    I've always included things when the job has been agreed, not over-loaded the prospective client with the obvious.

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