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• PRO

  Seth Burgess May 20, 2014 at 8:50pm

  Did you ask if she'd kept it watered?
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  mark May 20, 2014 at 8:53pm

  yes her husband has been watering it every night but does not look like it to me, it;s only been a light sprinkle if he has
  
  Seth Burgess said:

  Did you ask if she'd kept it watered?
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  Eugene Baston May 20, 2014 at 8:55pm

  I wouldn't have ever, ever left it that long.

  It's good customer relations (and you sleep easy at night knowing your work is good) if you make the time to ensure your instructions are followed.

  Sorry, no sympathy here. By all means shoot me down in flames.

  (And at the end of the day your T&C's will have covered this eventuality anyway).

  Cheers, Eugene
• PRO

  Daniel Lampard May 20, 2014 at 8:59pm

  I had a situation a couple of weeks ago where 1 day after laying a new lawn the customer asked why it didn't look like a lush football lawn and why could she see the lines in between the turf. (Those lines are where the rolls meet!). This was after an hour before hand explaining everything to her!
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  Thermo May 20, 2014 at 9:02pm

  my customers all get a three page sheet explain what to do with looking after a new one. does annoy me, but if they want to throw away money
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  mark May 20, 2014 at 9:03pm

  My work is always good, have been laying lawns for over 25 years and never had a complaint or problem, the customer is always given clear instructions about watering and if there is any problems to contact me. she thought the grass turning brown and 3 inch shrink gaps appearing was not cause enough to contact me... i say no more
  
  Eugene Baston said:

  I wouldn't have ever, ever left it that long.

  It's good customer relations (and you sleep easy at night knowing your work is good) if you make the time to ensure your instructions are followed.

  Sorry, no sympathy here. By all means shoot me down in flames.

  (And at the end of the day your T&C's will have covered this eventuality anyway).

  Cheers, Eugene
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  Geoff Norfolk May 20, 2014 at 9:04pm

  I think you are being a bit harsh there lol!! I like to give customers the credit of a bit of commonsense. Mark did give clear instructions and I doubt if many people would "check" on it in less than 6 days. Hopefully, a good drenching will perk things up and all will not be lost.
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  mark May 20, 2014 at 9:09pm

  Thanks geoff nice to see a comment with a bit of sense attached to it.
  
  Geoff Norfolk said:

  I think you are being a bit harsh there lol!! I like to give customers the credit of a bit of commonsense. Mark did give clear instructions and I doubt if many people would "check" on it in less than 6 days. Hopefully, a good drenching will perk things up and all will not be lost.
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  Paul McNulty May 20, 2014 at 10:00pm

  Really interesting point there, Eugene.

  You do a one-off job like turfing, how many times would you go back in the first 6 days to make sure it was being watered properly?

  With the mini-heatwave we had last week down here, I'd have said it needed the sprinkler on all night for new turf, but I'd probably have left it a week before doing a follow-up.

  I'm really anal about the finished job. I always schedule in a second weed treatment, or a follow-up visit to see if a planting scheme has worked or needs "tweaking". I honestly don't think I've ever checked a turfing job in under a week, though, unless I was working next door!
• PRO

  Seth Burgess May 20, 2014 at 10:21pm

  I suppose a way of doing it would be to put a 'free grass cut' in with your turfing job.