New services that enable consumers and small businesses to record telephone calls, store them to "the cloud" and then read transcripts or carry out key-word searches of the audio database, are potentially revolutionising the way we treat the spoken word.
Skype - the internet voice, video and text messaging giant - offers its customers a number of call recording apps from companies such as Amolto, Callnote and PrettyMay.
Appetite for the service is clearly strong, as several such apps top the company's download charts.
And Apple's iTunes store features an app, CallRec.me by MotionApps, allowing iPhone and iPad users to record and transcribe their phone conversations.
But one award-winning UK startup, Calltrunk, is attracting particular attention for enabling its customers to record phone conversations made from any phone, anywhere, and make keyword searches of the audio database stored on its servers.
Calltrunk hopes its ARGOsearch software will do for voice calls what Google did for text and image search.
Searching high and low
Listening back to phone calls with family helped Cindy Provost deal with breast cancer, she says The company has won three technology awards for the way its search engine indexes time-stamped keywords from audio files, then adds meta-data to create a richer search experience.
Continue reading:Should we be recording our phone calls?
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You can get a free app for you iphone too!
Just bear in mind that if you're recording a conversation a because you smell some sort of trouble brewing and want evidence of what was said you need to inform the person you're talking to that they are being recorded. Failure to do that makes the conversation inadmissable as evidence.
I think you can use a transcript in note form as allowable evidence but not the voice recording itself.
This might be of interest: http://www.itccallrecording.co.uk/legal-summary.htm
Record your builder to make sure he sticks to his word: New laws will help consumers enforce verbal agreements
"The new bill of rights brings together a raft of more than 30 pieces of legislation under a simplified regime that ministers claim will give better protection to the public and give respectable businesses an advantage over rogue traders."
http://www.dailymail.co.uk/news/article-2339914/Record-builder-make...
I can also see this working the other way around.
Every contractor should record their meetings with clients and save the voice file (sending a copy to the client if need be).
It's often been the case that a client reneges on what they've said at a meeting that lets a contractor down.
We record all calls. Its an invaluable tool for us as and allows us to quickly resolve disagreements. Its also a great training tool for our staff