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Maintenance not enough hrs

Posted by chris on May 28, 2013 at 7:15pm
I have just been asked to quote on a maintenance contract I spoke to the client the garden would need at least a day per week minimum preferably more they have come back to me saying can you start with 5 hrs per week also stating that sometimes he will cut the lawn and see how it goes would you still take on the contract ?
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  • PRO
    Nick @ NM Garden Services Ltd May 28, 2013 at 7:17pm
    It depends on if the expectations of the client are in line with the number of hours put in!
  • chris May 28, 2013 at 7:22pm
    Makes sense I suppose it's a starting point if the client sees the work we achieve they might increase hrs also gives us a chance to get to know the client better and vice a versa
  • Dan Frazer Gardening May 28, 2013 at 7:37pm
    I assume you must be charging by the hour on this? That's not a great way to win client confidence as they could always be wondering if you're trying to drag the work out.

    I would have set a fixed price for a fixed job in the first instance.

    If you NEED the work you might as well see how it goes. If not I would leave it.
  • chris May 28, 2013 at 7:42pm
    Sort of I quoted £75 half a day and the client came back with 5 hrs
  • chris May 28, 2013 at 7:43pm
    I do most of my maintenance contracts on a half day or full day rate
  • Dan Frazer Gardening May 28, 2013 at 7:45pm
    That should be on a full day rate then
  • chris May 28, 2013 at 7:48pm
    How can I charge full day rate for 5 hrs
  • chris May 28, 2013 at 7:48pm
    Full day is 8 hrs
  • Dan Frazer Gardening May 28, 2013 at 7:54pm
    You just said you either do a half or a full day rate. This kind of discussion with pricing may be best in the hub to avoid embarrassment etc when clients come across them on Google, in my opinion.
  • chris May 28, 2013 at 7:55pm
    Ok
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