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How to deal with damage to a clients lawn?

Due to the wet weather we have had recently a couple of my turfing jobs in Bristol have resulted in the clients lawn taking a bit of a battering. To some extent this is unavoidable but I wanted to ask, in your experience, what clients expectations are and how to deal with this problem.

Fortunately I have been blessed with understanding clients, who apreciate that building work involves some lawn damage. I am just concerned that at some point this may become an issue and how other landscapers deal with this. Do you always advise the client that this will happen? Do you include reseeding/turfing as part of your quote?

Thanks in advance.

Dave

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  • PRO
    Very few grassed areas didnt get a battering with last years weather. You cant be held to account for mother natures moods. I think all grass cutting members on here have had these issues with customer last year. Hopefully we will all have a "normal" year this year.
  • We always board out areas we plan to work, even if it is existing paving, it helps to keep the mud down too if everywhere except your immediate work area is covered, also makes cleaning up much quicker and easier.

  • No matter what we do, it is a no, no to damage any other part of the customers garden or any other property. We have many 8 x 4's, scaffold boards, ply off cuts etc and these are laid across access routes and around the area we are working on.
    If we have completed a turfing job we will leave a run of scaffold boards for the customer to walk on if needed with the instruction that they roll them over every day or so.
    Even then, should any damage occur, we will repair it as part of the job. Factoring it in the price would give you a licence not take care in my opinion.

    How frustrating it would be to lose further recommendations just because care wasnt taken with the customer's property.

  • I would have thought that if you were doing anything that is going to disturb the surrounding areas then it should've factored into your quotation, and a method of working that mitigates against such damage should have been put into place.

    With regards to hrs cutting. If its too wet you shouldn't be mowing, you have to consider the ground water state as mowing when too wet only compounds compaction issues further down the line later in the year.
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