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If i spent 10 mins extra on six jobs id work an hour for free!!
If it's little things from regulars I delay it to next time where I account for the space (most cuts don't have a set date/time just simply cut it every time period or so) but if it's an all day (or longer) generally about 30 mins of extras as I feel that's not too bad and it'll improve your standing with the client surely?
Its always "could you just?" No I f-ing couldn't.
The best one lately was, could you just put some concrete round that fence post it wobbles? There is no hole round the post, was my reply. No you've got to dig one! she replied. That was a neighbour of the guy I was working for! Jog on.
if im doing a large job and its a small item, then I don't mind and I often do extra stuff without charging and asking because it doesn't look right. I don't like it when people try and take the mickey though or are too rude to ask politely or just expect it.
Huge difference between this request from a one-off job, and a regular client. Either way, you have to weigh up the extra time, against possibly making a friend for life who'll recommend you to all their contacts!
Like Seth, I always say "I'll make some extra time next week to fit it in". For regular maintenance contracts it makes the point that I'm on a schedule, but they are getting some special treatment next visit as a valued customer.
If it's a one-off job, then the quote is in writing. Anything extra is extra, and up to me to include or not. I would always get it in writing that I'm adding in extra costs, though. I have sent an email with a revised quote whilst on site, so there's less chance they'll come back and argue.
Email is usually sufficient for this I would say.
Dan, you've answered your own question!
I think you set your own level as to whether it's worth putting a quote in writing, and getting it signed. Not worth it for a one-off lawn cut for £20, perhaps, but even then they'll want it edging!
If you don't detail what you'll do, and the costs, you are on a losing argument if there are changes. It's only fair that clients often don't understand what changing their minds might cost you, so you have to have everything in writing.
If it's a major change, you need to consider walking away and getting the new spec signed-off. Personally, if it's a change I can absorb if it all goes wrong, I'll email immediately "as we discussed at xxx-'clock today, the revised price for the extra work agreed is £xxx." I'm not sure that would be legally binding, but would be enough to get most disputes settled without any hassle.
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