Forum

Replies

• PRO

  Richard Gadsby April 3, 2016 at 12:05pm

  Buy some in bulk and add it in to your normal charges?
  Then the customer thinks they are getting something extra.
  • 

    Graham Taylor > Richard Gadsby April 3, 2016 at 5:26pm

    I do that as well Richard with lawn fertilizer unless it's a huge lawn. It's only a fivers worth on the average domestic lawn........ as you say, the customer appreciates something extra for nothing + it keeps the grass nice. 
• 

  Edward Botheras April 3, 2016 at 3:31pm

  I often use fish, blood and bone. Easy to upsell, I just tell them the benefits i.e. It's organic so it won't 'burn' the roots or leaves, it breaks down slowly to supply nutrients over time and it has a spread of npk. I buy 20kg bags for around £16.50 cheapest I've found.
  • 

    Mark Hunter > Edward Botheras April 3, 2016 at 10:00pm

    Thank you Edward.
• PRO

  Andrew Watts April 3, 2016 at 9:32pm

  Not sure on bedding fertiliser, but commenting on "up-selling". It's a term and concept I dislike; to me it implies getting someone in on the cheap and then selling them what they really needed after a few months. I really hate it when someone tries that on me.

  So, don't think of it as up-selling. Firstly, and most importantly, make them aware that you offer the service, then it's benefits and cost. Do it conversationally, in a relaxed, non-pushy manner. Many will take you up purely on the convienence of the service.
  • 

    Mark Hunter > Andrew Watts April 3, 2016 at 9:59pm

    Indeed, 'up-selling' was the wrong term. My objective is to make clients aware of other services / options that we offer. To reiterate from my first post, most just want the garden looking tidy and don't think of the longer term.
  • PRO

    Richard Gadsby > Andrew Watts April 3, 2016 at 10:04pm

    Out of interest with the lawn care do you sell a plan for the weed and feed and moss and aeration/scarification or do people pick and choose?
    Just wondering how you go about selling the more expensive aspects?
• PRO

  Andrew Watts April 4, 2016 at 8:27am

  we provide annual plans

  Standard = weed / feed / moss control 3, 4 or 5 visits per year

  Enhanced adds in an aeration, plus some other bits such as soil conditioners and wetting agents etc

  Premium adds in a scarification with waste removal, plus we often add an overseed here also.

  Complete adds in a top-dress, overseeding and patio/drive spray.

  All on my website if interested.

  When we do the initial assessment we go through problems and possible solutiuons / costs.

  At the end of each season, when we do the moss control, we re-assess and make recommendations for the following season.

  We also offer 3 ways to pay - payg, prepay with discount (4%) or monthly dd using gocardless (no penalty)
• 

  Adrian Badham April 9, 2016 at 1:11pm

  The best fertiliser I have found is the pelleted poultry manure . Have also started to use micro organism fertiliser from pitch care hope to see some good results