my name is Neal barker
thanks to an invite to join the site both the general manager Les malin and my self have accepted with pleasure to make the time to be able to help out in any way we can.
we will be poping on to join in with discussionss and will hopefully be able to solve the problems you guys are having, the general feeling i think is that you all agree the etesia range is a great product but you all seem to be getting a hard time on the after sale’s side with some of our dealers and mostly trying to get hold of the operators books or parts list's which is why i have come on here, i look after all aspects of the after sales for both our main product etesia and the new line of pelenc tools.
even though I have all the time for when an end user calls me direct instead of a dealer I do get the impression that they feel they shouldn't and its not really OK to call the manufacturer-importer direct, so now I would like to say on here that if its through email / forum / call or carrier pigeon I will respond as soon as I possibly can and both myself and Les welcome all feedback from you the end user good or bad because we cant fix it if we don’t know its broken.
thanks to this site I think we can all work together in the public view to make a good product even better
so any problems or comments you guys would like to make or need help with lets get going