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Customers referring a friend

Posted by chris on December 18, 2015 at 7:00pm in Groundscare
Was thinking of incentivising my customers next year getting them to work for me, Ie refering a friend for regular garden maintenance was thinking of £100 if the friend goes with a regular contract. Thinking of M&S vouchersAny views on anyone who has done this with success ??Or if it's a good idea ??Thanks for your views
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  • PRO
    Richard Gadsby December 18, 2015 at 7:46pm
    Hi mate personally I think it's a bad idea as people will tell their friends anyway if you do a good job :-)
    I suppose it depends how much more work you need/want to pull in.
    Might be worth a try
  • PRO
    Robbie December 19, 2015 at 12:50pm

    I was thinking of doing something like before, however after talking to a lot of my clients about it, the response I got was they were happy to refer me without the need for me monetize it.

    The best thing to do is to talk directly to your clients and ask them if they would/could recommend you to people. 

  • PRO
    Andrew Watts December 19, 2015 at 2:27pm

    For a referral we offer £15 discounts off upcoming treatments for both the refer-er and refer-ee. Some others give wine or chocolates. I think £100 is very generous! Max I've heard of from lawn care is £40.

  • Colin Hunt December 19, 2015 at 5:59pm

    Don't like it Chris.  To most customers £100 is small change anyway. Also, a cynic will say "I suppose he'll get it back on my bill in the end!" 

    No, if your customers are happy with you, they will recommend you anyway.  Nothing beats a friendly chat, casually dropping in the "...we are looking to add a few more clients to move forward etc...."

    • briggsandscrapem > Colin Hunt December 19, 2015 at 8:15pm

      Don't do it. Giving bungs for work makes you look dodgy.

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