Forum

About the Landscape Juice Network

Founded in 2008. The Landscape Juice Network (LJN) is the largest and fastest growing professional landscaping and horticultural association in the United Kingdom.

LJN's professional business forum is unrivalled and open to anyone within within the UK landscape industry

LJN's Business Objectives Group (BOG) is for any Pro serious about building their business.

For the researching visitor there's a wealth of landscaping ideas, garden design ideas, lawn advice tips and advice about garden maintenance.

Customer Complaints

I had a bricklayer build a small pond brick wall 3 years ago and the customer is complaining the jointing has failed and is crumbling 

I have offered to get the wall re pointed which in my opinion should resolve the issue 

He has said he has had a proffesional bricklayer look at the wall and been told it should have had damp proofing and needs to be knocked told and re built and he would not accept it being re pointed 

In his letter he said if i am not prepared to do this he would get a bricklayer to re build it and claim the money back through a small claims court 

This is the first time i have experienced anything like this is there any advice anyone can give 

 

Many thanks 

 

Neil 

You need to be a member of Landscape Juice Network to add comments!

Join Landscape Juice Network

Email me when people reply –

Replies

  • PRO

    I studied architecture. Many years ago so have no over view of this but am not an expert .a DPC is there to stop moisture travelling into a building and so keep it dry.  A single skin brick wall would not need a DPC the major effect suffered would be spalling of the facing brick, blowing of the face of the brick due to frost. 

    I would call his bluff and contact trading standards to mediate. Your offer seems resonablre to me.

  • Does he mean a virtical damp membrane? If so, and the wall is retaining soil, then he is right. If he means a standard horizontal DPC, then all this would do, would be to weaken the structure, unless a course of engineering bricks are used. 

    However, the jointing should not crumble after 3 years DPC or not and is a construction fault. The mortar could have been an incorrect sand/cement ratio, maybe it dried out too quickly in full sun or even attacked by frost. 

    • Hi Colin

      it is the outer wall of a raised square pond and he is talking about horizontal dpc

      There was a frost the night after it was built and my suggestion is that is whats caused the problem 

      Its the threat of legal action i am more concerned with has i have never had any issues with complaints in the past 

      Regards

      Neil 

  • PRO

    Being an older guy I would tell you not to put a plastic damp course in a garden wall, as a strong wind or impact will allow the wall to topple over.

    Engineering or semi-engineering bricks too two courses above finished ground level and the right mortar mix, then straight on up with the facing work.

    However retaining walls can remain damp, do semi-engineering bricks may be needed all the way up and/ or a vertical damp membrane at the back.

    But as this is a pond wall it must be waterproofed at the back.

    Presumably there isn’t a issue with the bricks, merely the pointing, so repointing seems fair.

    Andy

  • PRO

    Is there any possibility that the customer or someone under their instruction has cleaned the wall with acid and/ or a pressure washer?

    Andy

    • good point andrew thank you although i dont suppose he will admit to that if he had 

      Many Thanks 

      Neil

  • i would not have put a dpc in it as it will have a sidways load rather than a vertical load and would cause a week spot, i persume it has been built in english or flemish bond or simular to give it strength with a pond liner witch in turn will have moisture behind it 

    try offering him a independant inspection by letter (recorded delivery) and keep a coppy of all corespondence 

    i have a concreate path that I did 2 years ago it has spalled this winter with the extreem cold and wet 

    • PRO

      I agree, a plastic DPC would allow a retaining wall to slip off its foundation.

      In this instance I am picturing a very low wall without much thrust behind it, but still wouldn’t expect a DPC through it.

      Andy

  • Hi All thanks for answers to date 

    i have attached a photo of the wall in question 

    The grass around the base is artificial which i installed at a later date 

     

    • The internal wall is solid concrete blocks 

       

This reply was deleted.

Industry Jobs

Experienced Hard Landscaper

We are looking for an experienced hard landscaper to join our growing team. Ideally the applicant will be skilled in paving, brick laying, timber work and other aspects of hard landscaping. A clean tidy appearance (at least when you turn up in the morning!) is a must, as is a polite manner as you will

Experienced maintenance gardener

* HIRING NOW * EXPERIENCED MAINTENANCE GARDENER GARDENS BY SERENDIPITY is a landscaping and garden maintenance company. We are a family run business priding itself on providing high-end domestic garden maintenance and landscaping services in Newcastle upon Tyne and the surrounding areas. We work to the highest standard ensuring the client’s needs and wishes have

Garden assistant

Tim West Gardens Ltd are looking for someone to join our small team of gardeners, working on a range of residential gardens throughout Mid Sussex. Professional experience of all aspects of garden care, knowledge of pruning methods and familiarity with garden machinery would be an advantage. This is a full time, permanent role with an

Skilled Landscaper/ Forman

We currently require a self-motivated skilled landscaper/ foreman with a minimum of five years experience to take on this role. Their skills should include laying paving, Blockwork, stonework, timberwork, installing drainage and irrigation, turf laying and operating a 360 excavator. We are a busy growing garden design & landscaping company and a proud member of

Business Objectives Group (BOG)

PRO

Glitch or Fate

Here's a weird problem i am currently pondering any theories gratefully appreciated .  I finished a small project which has freed up some capacity and then Two seperate enquiries came in, one via email to sort out an overgrown garden with the…

Read more…
6 Replies · Reply by John Fulton 19 hours ago
PRO

Partnership for 1 job

I'm hoping to take on a joint landscaping project with a friend, we both trade as sole traders. The lead is through me, though I'm bringing him in for his expertise and we are going 50/50 on it. It's a large lawn that I'm pricing to be seeded out…

Read more…
4 Replies · Reply by Robbie yesterday

Latest blog post

PRO Supplier

The national football team won’t be the only team of professionals flying from England to Russia this summer. In fact, a whole fleet of Dennis G860 cylinder mowers will already be making their mark in Russia before the England squad is even…

Read more…

Trade green waste centres

If you've received help from the Landscape Juice Network and you'd like to say thank you, why not make a small donation?

The site is maintained as an indpendent industry resource and it's become an essential tool for those working in the landscape industry.

Thank you

Phil Voice

Founder Landscape Juice

Make a donation

LJN Sponsor

Advertising

Blogs

PRO Supplier

The national football team won’t be the only team of professionals flying from England to Russia this summer. In fact, a whole fleet of Dennis G860 cylinder mowers will already be making their mark in Russia before the England squad is even…

Read more…