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PRO

Cost of getting rid of waste?

In East Cheshire they have suspended the green bin collection from Mid November until mid March!! (Don't get me started on what a ridiculous decision this is in the name of saving money.)
We normally fill customers green bins with their leaves if they haven't got a compost area but this week I had to fill two bulk builders bags with leaves so I charged an extra £10 per bag to take them away. Very reasonable I thought as he is a regular customer.... but, I got an email from him today complaining and asking "who charges £10 per bag?"
I just wondered what others are charging (if at all) for a full bulk bag of green waste?

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Replies

  • PRO

    One option is to bulk buy some wheelie bin bags/liners, fill them and leave for customer to dispose off...they will soon then realise the hassle, time and cost of disposing of waste.

    Some customer are so insulated from the realities of life, that it takes something like to wake them up...

    Where not included, we do charge per 1000l bags of waste

  • i was charging £12 8 years ago - time is money and it takes time and costs money to get rid of green waste, just email back and justify the charge, it's no big deal - as gary says, he can get rid of them himself if he wants to save some money :)

  • Depending on whether its grass (easy to dispose of) of woody material - more arqward and time consuming, I charge either £10 or £20 although normally I use 80l bags - one free per visit and all further ones charged at £2

  • This madness really annoys me. It would be great to drive down to the council offices and deposit all the leaves outside the foyer. What gives them the right to just suspend a service that people pay for with their council taxes?
  • PRO

    Luckily no one does any gardening bewteen 18th Nov and 14th March in East Cheshire and none of our trees drop their leaves!!

  • Are you talking the one-tonne bags? If so, £10 each is pretty reasonable.

    Domestic customers genuinely don't understand trade waste charges: they can go to the tip for free, and just don't see the costs we pay. I'd suggest supplying them with a receipt, showing the costs? I've just paid a month's invoices for waste (a month's wet leaves costs an awful lot) and would happily supply any customer with the receipt!

  • PRO
    I charge £10 per bag also and have done for some time, I justify this by saying I can charge £1 per bin liner filled when the customer supplies them. When they see how quickly u fill the roll of ten bags up and ask for more they soon realise how much fits in a ton bag and the price is justified
    Years ago one new client asked if they could dispose of the rubbish and save £40 off the invoice
    I took delight in ringing them every night to ask for my ton bags back after 5 nights he had messed up his jaguar and only emptied one bag
    Resulting in me charging him £40 to take away the remaining three as I made a special trip to take his waste away a second time
    People without vans or trailers soon realise waste is a justifiable commodity to be charged for its removal
    I was informed this week that Swindon council are buying garden waste wheelie bins and charging house holders around £35 to purchase one then £35 per annum to have them collected and emptied fortnightly
    Bit of a rip off I feel when there current system is free
  • PRO

    Hi Fraz

    Also worth a look in the archives: http://www.landscapejuicenetwork.com/forum/categories/waste-managem...

    Plenty of previous discussions on green waste costs there too.

  • PRO
    Cheers guys. Andy that's fine if you have room to store 6 bulk bags and a van/trailer that can fit them all on at once. I have a pick up and 6x4 trailer so 3 full bags is about max, but it's the time as well as the cost to drive to the tip and back that makes excess waste an unprofitable waste of time. The thing that really got me going with this customer is that I normally charge 40 quid for his maintenance visit but this time I charged him 20 for the labour, which was just tidying the leaves and bagging them and 20 quid for taking away the 2bulk bags of leaves!! He sent me an email saying he'd never been charged for taking waste away before which made me wonder how many gardeners he'd gone through in the past!
    Anyway, All my customers are on a 3 strikes and out rule - 3 moans about costs or unwarranted complaints and I leave them to find another mug to do their gardening! It's too stressful trying to deal with the ones who pick out little things that haven't been done rather than thank you for all the things you have done.
  • Very rarely have I had a customer where I can leave waste on site, or left it there for them to dispose of it. So ultimately the customer has to cover your costs.

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