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As lovely as the posts above are, I don't believe they answer your question.
If you're a sole trader, especially if you're a new sole trader, you're in a position where you need to get as much business as possible. I think this is a very good idea and one you should stick with. What is your specific line of work?
I have found that when I used to get back to the van and had six calls I would rush to the next job instead of answering the calls. Now I can answer immediately and I find it less stressful.
My tip would be don't pay for a fancy Peltor bluetooth ear defender set when basic aux in ear defenders and a cheapy Bluetooth dongle do the same thing.
thats my set up aswell. Works very well and battery power exceeds 12hours in use for music/calls etc.
Its also worth bearing in mind that a customer can get a bit impatient if you keep breaking off from your work to talk on the phone + do you really want to be wearing ear defenders all the time?.............. I just leave a message on an answerphone apologising that I'm unable to answer their call at the moment but will contact them when I return to my office after 5pm. Works fine with me and you can do all the calls together with your diary in front you which seems a lot more efficient.
I only do lawns, i want as many quality customers as i can manage and i only want to travel a maximum of 5 miles from home ... therefore If i get a call, i want to answer it ... having worked in various sales environments in my past, i am aware how important this is. I also do my best to get to any potential new customer on the same day to quote and i try and do a first cut there and then (assuming i want the job). It cements a relationship and has worked well in continuing to expand a specific type of customer i want
I tend to reply to people in the evening and don't like to be seen as the guy that runs when you snap your fingers. I've not had an unwanted gap in the diary since my first winter 8 years ago.
On that note 99 times out of 100, if a new client phones me up and I go see them right away I don't get the work.
I normally pop in to any new customer on the way home .... never lost a job for being on the ball. I have lost a few because i left it a few days though, its how i learnt this lesson. Must be an area thing.