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Yea I agree it's more professional, the only thing I find slightly awkward is when a customer rings you on it and you ask them to bear with you for a minute until you get back to the van (from the most remote spot of a large garden usually) and get a pen & paper, occasionally they say but sure I rung you on a landline number
I run an 0800 number through Tamar. Same setup as you regrds divert to mobile. I can also divert to landline at the same time so whether in office or out and about the call gets through. Have had it a couple years now and i think its brilliant.
Used one a few years ago, it was a fairly good service, but I did notice the bills when I got more than a few calls. They got steep quick.
This is really business size dependent. I don't think a landline is expected for solo guys/small business, but when you get a bit bigger......
I would say the "land line is a little more professional" is getting a little old fashioned now. EVERYBODY has a mobile and expects to get an instant answer these days, so I think peoples perception has changed regarding a landline and premises. I get just as many messages through GMB and facebook messenger etc as I get calls, and can handle these on the smartphone. A quick response to these is a little SEO plus point as well. I actually prefer messages like these as you can set up an automatic response, and deal with it at home that night avoiding the whole let me get a pen and paper situation.
Personally I feel like the call divert thing is an unnecessary expense these days. Who does not call a service provider because they don't have a landline?
This is a tricky one because i agree it does look more professional with a landline number, i tend to just give out my mobile to clients and advertise just my landline on vans, website etc as i don’t want nuisance calls from company’s trying to sell me unwanted services or asking if I have been in a recent car accident etc all calls to the land line go to an answering machine and i then call the genuine clients back as soon as i retrieve and bin the spam, i was looking into an office call answering service which looked like a good solution where you pay for a remote secutary to answer in your company name and take down details that are then emailed to you, wonder if anyone has any experience with this service ?