I’m new on here. Read through some of the threads and have to say I’m very impressed by the advice and knowledge which is being shared.
So, perhaps some of you might be able help me put my mind at ease.
I have a small company based in Leamington Spa. A couple of years ago we installed a gravel drive on an area which was previously a slabbed shed base at the top of a very short, steep drive. The purpose of the gravel area was to create a level section of the drive.
We dug out to 200mm, laid a geotextile membrane, 150mm of MOT1 and then 50-60mm of Black basalt chippings. All of this spec is clearly stipulated within the quote.
approx 6 months later we were called back as the membrane had made its way to the surface. There is heavy clay underneath so water wasn’t soaking away. We dug out a little further and put back more stone and reinstated the membrane and gravel.
Now, the problem has occurred again. I Suggested putting in a soakaway cell - at clients cost. He didn’t like the sound of that all and is now threatening court.
i pride myself on how well I get on with clients and also the standard of our workmanship. So, this is a first for me.
As I mentioned, I’m confident that we’ve delivered the quoted spec and have offered a solution - albeit an extra. But, this client has told me that he “intends to destroy my company”.
So, I’m wondering what step to take next. I’d like to see it out, but my wife (also part of the company) is worried that if it goes to court, we can’t guarantee the outcome. And we can’t afford the risk if I’m honest.
Any advice or previous experience would be gladly received. Happy to provide more info if it helps.
Thanks in Advance