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So glad to have T&C's

Posted by Shadow Hall on September 20, 2009 at 8:32am in Business
As part of my business I hire out Topiary and exotics, mainly for weddings but also to corporate customers. Most recently I was asked to supply 4 Buxus 4ft spirals for an eco event organised by the council every year and held at a national trust property.The hirer was meant to leave the plants in their marque for collection instead they left them lined up outside the marque.When I arrived early on the monday morning after the event only three were left standing where they had left them. I couldnt believe that people who would exhibit at this event would do this, it really does challenge your faith in human nature.Luckily I have terms and conditions in place to cover these loss's and the customer has had to pay for a replacement at wholesale prices and minus the rental charge already paid.Has anyone else had a situation in which they have needed to enforce their terms and conditions and been glad they were in place?
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  • PRO
    Nick @ NM Garden Services Ltd September 20, 2009 at 11:51am
    Yes.

    I have Terms relating to cancelling my maintenance visits. I reserve the right to charge people the full cost of a visit if cancelled less than 3 days before I am due to arrive.

    Some customers have even said that they don't want their garden maintained as we arrive on site - unbelieveable! Others have left security gates shut (no code/key fob supplied) or gates locked when they are usually open.

    I have enforced this but I am usually able to find enough work instantly so I only charge the customer for actual lost time. People who are charged a cancellation are usually only charged once - they are much better at giving notice in the future!
  • Lawncare-4u.co.uk September 20, 2009 at 4:19pm
    why minus rental? they had your plant stolen !
  • Richard Boyd September 21, 2009 at 9:59am
    We have numerous clients who damage hire stock, try to default on payment…especially over the last 12 months. We currently have two cases on going via our debt collection agency and I am just about to issue Letter Before Action notice against a particularly obnoxious little toad, who seems to think that he can ignore our event hire check sheet and T&C’s…I’m going enjoy making him sweat.

    I think that you are being especially generous by only charging trade prices, we charge full retail + an administration fee + VAT and whilst it has not yet happened there is also a clause for lose of income against other hires, should the plants in question be needed.

    T&C’s are essential.
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