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• PRO

  Phil Voice December 19, 2012 at 9:48am

  Always tricky, this kind of thing.

  It's best to let your insurance deal with it. That way it shouldn't get too emotional and you can focus on the client's project.
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  Ian Olpin December 19, 2012 at 10:21am

  For me, what to do initially, ie going down the insurance route or not, would depend on whether you believe you're liable or not i.e being negligent by securing the signboard inadequately, or leaving it free standing when windy conditions were forecast?

  The extent of the damage to the car,  whether a minor scratch and cheap to put right or not, and the value you place on maintaining a good client relationship would also be factors to consider.

  Difficult one, whatever the scenario, so good luck!
• PRO

  Brian www.mibservices.co.uk December 19, 2012 at 10:24am

  I wouldnt claim on my insurance if its a small dink or scrape, not worth the hassle and future years of no claims discount loss. Get a local Chips Away man out to do the repair. You would have to pay the first £200-£500 quid of the cost anyway
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  andy @Doughty Garden Maintenance December 19, 2012 at 5:32pm

  I agree with Brian, the excess is often more than the damage caused.

  I broke a bespoke window with a stone off the Strimmer a couple of months back,

  Value of window + fitting £244.00...... My excess £250.00.......... I'll get my cheque book then!!!
• PRO

  Stephen @ SJS December 19, 2012 at 6:27pm

  Would agree with others if it can be fixed at a reasonable cost without involving insurance that would be the best option but it depends on cost !
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  neil garrett December 20, 2012 at 8:35am

  Yes definately not worth upsetting client or insurance company,I also had 2 window strikes this year,1 was a patio door glass £285....just had to bend over and take it like a man
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  Colin Hunt December 20, 2012 at 1:01pm

  It's all a learning curve and nothing makes us learn quicker than being hit in the pocket! 
• PRO

  Nick @ NM Garden Services Ltd December 22, 2012 at 1:16pm

  Did you manage to resolve this in an amicable way?
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  briggsandscrapem December 23, 2012 at 11:57am

  Agree with Brian, however if its a tasty car then i wouldn't expect them to allow chips away to do the work. They would likely want it to go to a professional body shop.
  
  Brian www.mibservices.co.uk said:

  I wouldnt claim on my insurance if its a small dink or scrape, not worth the hassle and future years of no claims discount loss. Get a local Chips Away man out to do the repair. You would have to pay the first £200-£500 quid of the cost anyway