Founded in 2008. The Landscape Juice Network (LJN) is the largest and fastest growing professional landscaping and horticultural association in the United Kingdom.
LJN's professional business forum is unrivalled and open to anyone within within the UK landscape industry
LJN's Business Objectives Group (BOG) is for any Pro serious about building their business.
For the researching visitor there's a wealth of landscaping ideas, garden design ideas, lawn advice tips and advice about garden maintenance.
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Like most insurance policy's they renew automatically if you don't cancel it with 28 days notice, BUT you should have received a renewal notice with a quote for the coming years cover. I would call them and discuss
I'm sure if you call or email Simply Business they will sort this out to your satisfaction.
Jasper Martens is a member here....I've emailed him the link to this thread.
I had gladiator take £900 for renewal of the van insurance the other week - I phoned them and they refunded within a couple of days
I have had an e-mail today from Tradesman Insure telling me they will automatically renew my public liability because they know I am a busy person.
Not too busy to visit Simply Business today and find out I can get same cover for £25 cheaper .
What gets my goat is that this automatic renewal is probably hidden in the small print somewhere but if it had been mentioned to me I would have declined the option because like Lawn Lover I like to shop around.
The cynic in me also tells me insurance companies rely on customer apathy and keep their most competitive rates for chasing new business.
Do you also get a written renewal letter as well as an email? You should check your junk email just incase.
Thanks Phil. I hope I can shed some light on automatic renewal.
Yes, we do auto renew some of the insurance policies. A lot of our customers asked for it. It just happened too often that their insurance policy lapsed while they thought they were still on cover. A bad place to be if you are running your business.
So how does it work?
We contact some of our customers who are eligible for auto renewal a couple of times via email and mail before the insurance will expire. When we automatically renew your policy we want to make sure your policy premium will not diver too much. One of our colleagues will double check if your renewal is ok. During the process we always inform our customers what we have done and why. You can always opt out.
We don't auto renew expensive policies or policies where we can't match the price (for example, when the premium goes up too much, we contact you by phone and we don't auto renew).
So why didn't you receive our emails?
There are a couple of reasons. Some customers use a different email address to access their online account at Simply Business (this is the email address you have originally used to compare quotes on our website). If this address is different than the one you usually use, you might miss out on all our communication messages. Always update your details in your online account (http://www.simplybusiness.co.uk/account).
Another reason: some email providers such as Hotmail and Gmail see these emails as junk mails. Please double check. You can mark our messages as save so that they will not end up in your junk folder again.
Last but not least: we're sorry that you were unpleasantly surprised. We can get you out of the renewal at any time but I hope your renewal was in line with what you were expecting for a new year with Simply Business.
Our colleagues in our customer service team can help you. Let me know what you want and I'll make sure it gets sorted.
Jasper Martens
Social and search marketing manager
Simply Business....and a member of LJN member too!
Maybe time we looked 'over the fence' at SB at renewal time..
Thanks for your swift response Jasper.
Checked old e-mails
this came 23rd Feb
Your business insurance policy will be
renewed on 15 March 2012
The total cost of your renewal is £74.56*
Yesterday was the 5th of March
Hi Lawn lover,
Let me know if you have questions regarding your renewal and I'll sort it out.
Jasper
Simply Business
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