Forum

About the Landscape Juice Network

Founded in 2008. The Landscape Juice Network (LJN) is the largest and fastest growing professional landscaping and horticultural association in the United Kingdom.

LJN's professional business forum is unrivalled and open to anyone within within the UK landscape industry

LJN's Business Objectives Group (BOG) is for any Pro serious about building their business.

For the researching visitor there's a wealth of landscaping ideas, garden design ideas, lawn advice tips and advice about garden maintenance.

PRO

Service Autopilot - any UK/EU Users ?

I'm in a quandry over changing our scheduling system from Qxpress...:-(

Based upon my experience and/or other users, I am looking at either Jobber or Service Autopilot. I know a few who are using Jobber and thus have some knowledge, but would love to hear from any UK users of Service Autopilot...

I'm very keen to find out how these US sytems work in our locale regarding issues such as currency support, date formats, page sizes, sales (VAT) tax, ability to change titles/layouts to UK standards and importantly their level of service and committment to our marketplace.

You need to be a member of Landscape Juice Network to add comments!

Join Landscape Juice Network

Email me when people reply –

Replies

  • PRO
    Why change Gary?

    We use jobber for scheduling and little else.

    I love the fact that the guys can add notes in to jobs for visits in the future and we can schedule things on the run. We combine this with the 'find my iPhone' app and can track where all the guys are at any given time.

    Would be happy to meet up with a coffee and show you what we are doing with it.

    Jobber customer service is also excellent. Had an small last week offering me some free training and when I've emailed them in the past the response is usually quick and helpful.

    I can't comment in SAP though.
  • PRO

    Nick, I have not gone live with Jobber due to pressure of work, but during discussions on here a LJN member said SAP worked in the UK and was better/more flexible than Jobber.

    So,I felt the need to do a bit of Due Dil on it by seeing if anyone else used it. I've spoken to SAP in the US and I do not believe it is fit for purpose in the UK market (that does not detract from it's effectiveness in the US)

    Every iteraction I've had with Jobber has left me impressed. I've spoken to Landen @ Jobber and I plan to talk further to Broc about our migration issues from Qxpress etc.

    Would be great to meet up for a coffee (probably a while since we did) and see how you now find it

    Anyway, currently I can see no reason not to go with Jobber :-)

  • PRO

    How many crews/staff do you have Gary? One potential issue with the Jobber calender/schedule is that it doesn't flag up if you double book a crew or team member. You can colour code individuals but if you have two on the same job, one colour takes preference so it's not obvious if it's the other guy that is double booked. It's not really an issue for me as we are small, but might be as we grow (hopefully).

    Maybe Nick overcomes it in some way?

    I'm happy with Jobber so far, but there are a few tweaks needed (that are probably in the pipeline anyway). On the whole they are quick to respond and give good service.

  • Good to see we are still in the running Gary :)  Also good to see you doing your research. We are happy to help people but sometimes it is not a good fit and its better is they use another provider so looking around is a good idea to be sure before going ahead.

    If Nick got to show you around Jobber that would be awesome. There is no better way to know the product then with a demo, and even better from someone who runs a similar business to your own. Thank you Nick for offering to do that!

    As for how Jobber can work in the UK, we have not heard any issues for compatibility. If there are any we would be open to making the needed changes. Just last week we added some currency changes so that a company in some remote country could use Jobber, it was pretty weird.

    Darren we have heard about that issue. It does not come up often but we are aware of it and plan to make some improvements that area. I just don't know exactly when for that specific change.

    You three (and Robbie and Phil) have been especially awesome to us here on LJN, so if you need anything just ask :)

  • PRO
    Useful feedback Darren, we currently run 4.5 (!) teams. It is likely we will "go live" with 5 teams as I am looking to recruit someone else at the moment.

    I suspect we have a simialr issue in QX although QX pops a 'generic messge' up, but doesn't pinpoint the conflict.

    Currently, I don't believe we would ever have gone with SAP given their comments about suitiability for our market. So it's probably Jobber !

    I just have to look at what we can migrate over from QX, ie losing our service history etc is a concern I need to assess and a look at where we go with Quickbooks (ie go to the online product or jump ship to Xero - both of which our accountant's support and use ). In many ways the same issue Robbie is deliberating about ....


    Darren Walters said:

    How many crews/staff do you have Gary? One potential issue with the Jobber calender/schedule is that it doesn't flag up if you double book a crew or team member. You can colour code individuals but if you have two on the same job, one colour takes preference so it's not obvious if it's the other guy that is double booked. It's not really an issue for me as we are small, but might be as we grow (hopefully).

    Maybe Nick overcomes it in some way?

    I'm happy with Jobber so far, but there are a few tweaks needed (that are probably in the pipeline anyway). On the whole they are quick to respond and give good service.

  • PRO

    Gary is it not possible to sign up and have a play about with SAP before committing or would you need to be running it at full speed with all data inputted in order to make in informed decision? Did the guys at SAP give you any sort of time scale for making it more compatible with UK operations? I had thought they had said sometime in 2014? And is it a more all encompassing system than jobber or do they offer similar things in terms of scope?

  • PRO

    Hi James, SAP appears a do or die initial approach and a more expensive solution for less easy "useability".

    The issues relating to support of our locale (ie +44 setings) is at least a year away. They have no current UK users. A major issue would be 'legally conforming' VAT invoices (ie VAT wording etc) as they only support 'Sales Tax'. You cant not modify the layout or customise or produce bespoke reports. The system is well received in the US as it grew out of a desktop product. It has gone online, but still aimed at US market.

    QXpress fully supports USA, Canada, UK, Aus & NZ, but is effectly 'frozen' with no more enhancments/bug fixes (however supports all relevant versons of Quickbooks)

    There a number of simple, basic US systems available that handle simple scheduling, but with no integration.

    That leaves Jobber. It's a well constructed thin client system, adaptable & updgradable, has better integration options as standard, good support, but importantly does support the +44 locale.

    I think we can flip-flop data into Jobber by syncing with Qucikbooks to start with and may be possible to run both side by side.

    The above is a basic summary of my investigations to date.

  • I just talked with Broc quickly at lunch about QXpress, and I don't think they have an export for your data.

    You are correct in that you would just sync with QuickBooks, then sync that with Jobber and your Jobber account would be populated.

    I also asked about support for the +44 locale, and he said we have a lot of companies from the UK using Jobber, so compatibility should not be an issue.

  • PRO

    Thanks for that.

    I agree about the locale settings as it one of the first issues I checked when I demo'd Jobber.

    I think you guys pick it up from the OS install.

    SAP, I believe, has it hard coded (I imagine they never envisaged it being used outside of the US of A).

  • Hello Gary, well we have just got some new software that is in Beta and we're now targeting UK landscaping companies - UK landscape gardening companies, the US style recurring lawn mowing enterprises will have to wait at the minute, but if you're thinking of swapping I would be happy to offer you a free 3 month pilot.

    We'd welcome some feedback and you would have a hand in tailoring it to your (and hopefully all landscaping companies) specifications - and you will end up on our marketing camapign.

    It's fully working and being used by several companies and it takes payments directly into the system. Let me know.

This reply was deleted.

Industry Jobs

Landscape Gardener (commercial maintenance)

We have an open position for an experienced commercial maintenance landscape gardener, ideally with good handyman skills, to join our company due to contiuned expansion. Based in west Surrey, we work across the South/South East predominately for commercial clients. The candidate will have/be: Experience in commercial grounds / estates maintenance with practical handyman skills Presentable

Experienced landscaper

Lawnswood Landscapes are currently looking for an experienced hard landscaper to work on a variety of projects Based in Southwick over the past 9 years we have established an excellent reputation for our work and now looking to expand due to our increased work load. The ideal candidate will need to have at least 4

Casual help with soft landscaping

Seeking  some temporary help at a 4.5 acre garden in Oxforshire. A friendly team, we need help with preparing the garden for an upcoming event. All aspects of soft landscaping and garden care, some hard landscaping useful too.

gardener / domestic garden maintenance

Due to continued expansion and demand for our services we are looking for a new team member to join our small successful garden maintenance business. The applicants should be enthusiastic, fit, hard-working and able to hit the ground running with a willingness to learn. a full clean uk driving license is essential (minor points accepted)

Business Objectives Group (BOG)

PRO

non slip surface

I have a client with sudden mobility problems who struggles to walk .  Problem for her is when she steps out of her car she steps straight onto an impacted soil surface , it was never a problem when she was in better physical health but now its not…

Read more…
8 Replies · Reply by Adam Woods Jul 6

Latest blog post

Trade green waste centres

If you've received help from the Landscape Juice Network and you'd like to say thank you, why not make a small donation?

The site is maintained as an indpendent industry resource and it's become an essential tool for those working in the landscape industry.

Thank you

Phil Voice

Founder Landscape Juice

Make a donation

LJN Sponsor

Advertising

Blogs

PRO Supplier

Duncan Toon, Grounds Manager for Warwick Independent Schools Foundation, says that when he heard rumours about the new Dennis PRO 34R rotary mower, he added it to his wish-list straight away.

Warwick School, Warwick Junior School,…

Read more…
PRO Supplier

Okehampton Golf Club in Devon has signed a deal which sees Sherriff Amenity as its preferred supplier of products for a period of three years.

Okehampton Golf Club features an 18 hole parkland course, sheltered by the highest tors of…

Read more…
PRO Supplier

Entries to the SALTEX 2019 Innovation Award are now open for all SALTEX exhibitors to take part – allowing show visitors the chance to witness a stellar line-up of brand new products and services that are pushing the boundaries in groundscare…

Read more…