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A proper relay of a patio is more expensive than the initial install. The slabs are the cheap bit- the labour is the expensive bit, and even then the slabs may not be salvageable if you did a good enough job of laying it in the first place!
Personally it sounds like a tricky customer trying it on. I'd tell them to swivel (politely). How bad is the pooling and what kind of stone is it? Even a tarmac road pools, and unless it's polished dead flat limestone then some slight pooling is part and parcel of a patio. Obviously an inch deep is something else.
Best place to ask for a professional opinion would be the paving expert forum.
Thanks for the response. The stones were Bradstone Ivory which the customer bought as end of line stock which hasn't helped. They are more suited for a conservatory floor than an outside patio. Out of 55sqm there is approx two areas of approximately 1sqm which have pooling and no more than 1/2mm and this drains. This has certainly taught me some hard lessons around contracting and how unfair the CRA is.
Hi Simon,
Sorry to hear about your bad experience. I had one last year on a paving job. I feel your pain. What I learnt from it is to have some very tightly screwed down T&C's. I would include building regs in your T&C's. I believe there is a 3mm tolerance on riven slabs.