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Losing clients/ friends.

Got to my first job of the day this morning, A garden where I have been cutting the grass, trimming hedges and generally keeping tidy for around 16 yrs now, and have always had a cup of tea with the lady who's house it was. I was aware she was Ill and had been in a hospice for a few weeks although I was hoping she would get home again. The neighbour saw me this morning and informed me that the lady had passed away last week.  I'm sorry theres no real point to this post other than to share my experience, I'm sure most of us have had a similar situation, it's kind of expected and it goes with the job, but it still hits you especially when it's a long standing customer. 

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  • Really sorry to hear this... Generally the way with this business where older people can't do as much as they used to and get help in. I'm pretty friendly with a lot of people I garden for - go round for dinner at a couple of houses and generally get on extremely well with most of them. Haven't been unfortunate enough to lose a client/friend yet, but I can imagine it'll be a tough day when it does happen.

  • PRO

    We always try to make our service very personalised and build up a good rapore with clients and its sad when they pass.

  • I had a similar thing with an elderly lady I'd been doing for a similar time............  often ended up with jobs that were nothing to do with gardening   She very kindly left me £500 in her will which was a nice surprise + the son still keeps in touch with xmas cards. . 

  • got a few elderly ones myself, some well into the nineties, and still living pretty independently, last year I laid turf on the grave of a lovely couple who I used to work for, you end up becoming part of the tapestry of their lives, and they yours

    • All makes the job that much more enjoyable I reckon when they become "friends" as well as "customers"  

  • Sad to hear that. I've had 2 of my mowing round customers die this last winter and 2 more go into sheltered accomodation. They were among my favourites too.  I went back to the one today to do a tidy up before the house goes on the market, really quite sad.

    • PRO

      Yes it's very sad and always a shock we cement some special bonds with customers .

      Lost Four customers over the years each one meaningful in their own way .

      Saddest was a lady who's husband passed away on holiday ,He was a keen gardener and making plans before they went on holiday but never returned to carry them out .

      For Eleven years she never went into the back garden and kept the curtains drawn as found it too upsetting .

      I got a call off her to sort out the back garden with Eleven years growth , everything as her husband left it .

      I could sort of pick up the thread and it took me months of hard work but it was a joy to see her open the curtains and walk onto the patio for the first time in Eleven years .

      One day I arrived and she asked if I could take her to A&E instead of doing the garden as she was feeling unwell .

      To cut a long story short she passed away Five weeks later not long after the garden had being restored , strange she felt it was time to get the work done before she passed away .

      She was always really nice to work for .

      • PRO

        Sad story. Good thing you got the garden sorted before she passed just in case her husband was waiting for her with a scolding.

        A customer of mine I've had for 14yrs turned 80 this year. I can honestly say that I love that guy. Sadly his mrs passed 6yrs ago, I can still hear her voice in my head giving instructions. When he finally passes I can visualize her telling him off for wearing the wrong out fit.

        Breaks my heart when my beloved customers pass.

         

  • PRO

    Sorry to hear this, i too just lost a 97 year old gent who died of a broken heart, his wife 98 passed last year after 75 years together. I too worked 16 years for him. He was so active until his wife's passing then never was the same.
    im advertising first time in 5 years as people have psssed or gone in care. It's sad. But boy are old people interesting. I enjoyed all our little chats and my lads are amazed what they've done, my 19 year old max I told him his lived 5 times your age so has got a lot of great stories to tell  

  • I lost two ladies just before covid, one was 99 3/4! Bit of a shame she didn't clock up the tonne.

    I have one lady who I visit weekly & also have a chat & cuppa T (on her time, which is good)  She is now 87 & we thought she was a gonna last year, very ill with some form of blood cancer she has had 15 years. But she has bounce back & this week she was even out pulling up Sycamore seedlings with me, which was great to see & I told her so as well. Now when the time comes & her number is up that will be a real loss.

    We actually spoke about this very thing as well this week, as she has just lost an old school friend.

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