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Customer Appointment App

Hi all, I'm looking for some advice on using apps to improve customer scheduling. Currently i'm still using a traditional pen and paper diary for garden maintenance appointments for between 1-7 customers per day. What are people using and what are th

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Setting up and collecting direct debit payments from your clients using GoCardless

Setting up direct debit payments through a business used to be a lot of hassle. 

Businesses had to be big enough to ensure security for their clients and a business had to pass a fitness test before being allowed to participate in the direct debit sc

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Customer always right?

I came across this excellent site, and I especially like this story

I’m working in a garden center.)

Customer: “Hey, lady! Do you know something about plants?”

(I have a diploma in gardening, and been working here for five years.)

Me: “Yes, a lot actuall

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Following up on quotes

I've been fortunate enough to be getting lots of quotes to do recently but I'm not sure if I'm making the most out of them. Just hoping for some advice on how to approach the quoting side of things.

I am getting pretty good at pricing and have good ra

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Would you 'steal' a competitor's customers/clients ?

Is it morally acceptable to go after a competitor's customer / client base either directly or by underhand means ?

If you had "access" to a list or email addresses would you target them ?

Would you make it known to those clients ?

How would you feel

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Blushirt.com

Hi 

I was reading one of the posts on landscapejuice.com here , and as you can see in the comments a guy from I guess the states, as the site is American, put in a link to a site he has developed. It is to try and make the process between landscapers

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Difference between spoken and written English

The other day one of our customers said that in writing (i.e. my emails)  I sound nothing like I do when speaking face to face! So it got me thinking...why is this?

There is undoubtedly a distinction between written and spoken English. Even my own fri

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Bad Customers and advanced deposits for maintenance.

I think i just come up against a stupid mistake luckly not to costly

I had a man ring up asking to cut his lawn on a rental property he was handing back to the agent. I never met him stated my price of £90 which he agreed to. I did the work for him no

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End of season customer surveys - any opinions/experiences?

I am in the process of sorting out my customer lists and personalizing Christmas cards with logo'ed labels inside and attaching business cards to distribute when the time comes.

 

Some of my customers I never see, communication being limited to the occ

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New jobs this month

well its all going well , which is why i haven't been involved on here recently.( i gave up my p/t recession/winter 2day a week job ) since then work has included:a new regular in london (next door to an existing)few jobs extra for regulars still com

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