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• PRO

  Paul @ Ashgate Garden Care November 19, 2010 at 3:44pm

  Hi,
  
  I'd check the partscavalability with another dealer myself. If your current dealer has a slow stock turnover they maybe taking a while to put a decent order together to send so Husqvarna to minimise their carriage costs.
• 

  Lawncare-4u.co.uk November 19, 2010 at 7:54pm

  seems unusual , dont see why any different to stihl really ...... not worth hassle for £5 order ??
  
  The Garden Co said:

  
  ditto its not husqvarna its your dealer fobbing you off , why dont you just get on the internet and order yourself , saves time and money !
  Pro Gard said:

  Your dealer is fobbing you off, Husqy parts are usually next day availability for a proper dealer, max wait shouldn't be more than a week if no UK stock.
  
  After a week I would be on the phone or in the shop giving hell and on to husquvarna UK.
  
  You should swap to a different dealer and write to husquvarna to complain about the dealers bad service.
• PRO

  Stuart @ Eco Garden Maintenance November 19, 2010 at 9:15pm

  Thanks chaps.
  
  It seems my so called dealer has an ulterior motive. In fact he's not really a proper "showroom dealer" as he is mostly a repair centre with half a dozen mowers in stock and the odd hedgecutter and strimmer. He has to call his suppliers to get prices on the machines, but has always been competetively priced.
  
  He does repairs on my machines when i have'nt got the time to do them myself and we have a friendly relationship built up over 10years.
  
  He does seem to switch which brands he pushes most and has never advised me to buy husqvarna - only seems to recommend stihl or makita.
  
  Looks like a call to another dealer is my best cause of action. I hope the thread title does'nt get me into trouble.
  
  stu
• 

  AndyCharles-EnborneGardeningCo November 19, 2010 at 10:18pm

  
  
  Stuart Brogden said:

  I hope the thread title does'nt get me into trouble.
  
  stu

  
  I hope Husqy DO take note of this thread - and Stihl - and realise that, as ProGard pointed out, their policy of no internet sales is causing problems for end users of their kit. Not only does it limit our ability to shop around, it also restricts our ability to choose to use any dealer we want because of the costs and time involved in having to travel to them. We are busy people after all, and other companies have no problems with internet sales.
  
  And as to their pricing, don't get me started. They may have the best equipment out there, but the cost is getting past the point where quality is being overridden by affordability. Isn't it about time, particularly in this economic climate, that they supported their loyal customers to the same extent that we have supported them? After all, there are other manufacturers out there who want our business...
• 

  AndyCharles-EnborneGardeningCo November 20, 2010 at 12:01am

  
  
  Pro Gard said:

  I don't resent the machine prices, the kit is high quality and pays for itself many times over.

  
  I don't resent the prices - it's just that I find them painful. Certainly the kit is worth the investment, it's just that the cost and cashflow often don't meet, and inevtably that happens at a time of urgent need for new kit. Perhaps my argument should be with my bank! The point about dealers and service stands though.