TruGreen shamed into offering a refund after being caught on camera at a US's customer's garden...

HERNANDO COUNTY, FL (WFLA TV) – July 10th was supposed to be just another day of weed service from TruGreen pest control, but boy did it end badly when Weeki Wachee homeowner Rich Kleber later checked his home surveillance video.

“He didn’t have a backpack on, he didn’t have any chemicals in his hands, at no time did a hose come out of that truck, “said Kleber. Kleber wasn’t trying to catch TruGreen worker Dean Schryer doing anything improper, he was just checking whether Schryer sprayed a trouble spot on his lawn.

But Kleber’s high definition video revealed so much more, enough to cost Schryer his job and his company a lot of money.

“The guy walked one lap around my yard and then sat in his air conditioned truck for the remainder of the time that he claimed to be here servicing my lawn,” said Kleber.

Kleber complained to TruGreen managers back at the company’s regional office in Hudson but they were skeptical until he showed them the video. Even then, they weren’t very sympathetic, according to Kleber.

“They wanted to argue and make excuses and eventually when it did come out they want to say he was a rogue employee.” “I got fired after 16 years for a job I made a mistake on,” said Schryer.

“I hit the wrong button on the handheld computer.” So, why did he plant a sign in Kleber’s yard saying he’d just sprayed pesticide? “I put down the wrong sign,” said Schryer. “I’m not arguing the point.” Kleber was so infuriated by TruGreen’s initial response to his complaint that he posted an edited version of the incident on his Facebook page.

Rich Kleber and his yard in Weeki Wachee

So did some of his friends. Eventually, Kleber says the video had 20,000 views and TruGreen Corporate executives began responding.

The company’s refund offers began at $85 and eventually reached $935 to compensate Kleber for money he’d already forked over under a long term contract with the company.

“As soon as I posted on social media they wanted to give me back every dime I’ve ever paid and stop.”

TruGreen Corporate spokeswoman Amy Simpson tells Eight on Your Side “We want to thank Mr. Kleber for bringing this to our attention. We would never defraud our customers.”

Kleber is still waiting for his TruGreen corporate refund but has decided to switch to another lawn spraying company to protect his yard. “I take pride on my lawn,” said Kleber. “I work hard and I put my trust in TruGreen in being able to take care of my lawn and they violated that trust.”

Source article : http://wfla.com/2015/08/11/trugreen-offers-refund-after-caught-on-camera-in-hernando-county/