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First attempt at recruiting went tits up!

Need a bit of recruiting advice... But first let me explain...We started our gardening business in March this year and have been shocked by the success we've had. We are definitely not the cheapest around, far from it, but we work hard and fast and have built up a great bunch of extremely satisfied customers and have a diary that is constantly booked up 4-6 weeks in advance. All good so far....So, with such a full diary we were inevitably having to turn new customers away which kind of hurts! The plan was always to grow but maybe not this early into our business but with the level of demand we were experiencing we thought we'd bite the bullet, dive in and recruit.It went so wrong.We interviewed and found a lady we thought was perfect. She had great professional experience, knew the difference between a flower and weed (shocking how many applied that don't) and told us she was a grafter and not afraid of hard work. Sadly much of it turned out to be a load of BS :-(Over the 8 days we had her, we had a number of disasters which included a 2 hour job to prune an 8ft hedge (with a super quick and fab power tool) that took 6 hours!!! Sadly when we turned up to check her work afterwards the customer was not happy and we could see why. It was all over the place. She'd either been on the gin or blindfolded or both when she did it. 1.5 hours later we had re-done it and had an extremely happy customer.Sadly, despite lots of effort on our part to gee her up she admitted she's too lazy to be a gardener for us. She basically didn't like having to use power tools and complete jobs within an allotted time.So now we are wondering where the heck do we find a replacement? We found her through a recruitment agency but that turned out to be wrong and very costly. We want someone who understands gardening but is also a grafter and not afraid of hard work but it seems really good people are in short supply...How have you guys found the right people? Where have you advertised? How long have you kept the person on the job with you training before you let them lose alone on your valuable customers?Any advice on finding the right next person would be greatly appreciated as we seriously don't want a repeat of the last 10 days. Waaaaaaay too much stress!!

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  • PRO

    We advertise through the Jobcentre (free but a pain as you seemingly to need a different government gateway ID for each government service you use!) and have had a good amount of success recruiting through Gumtree (which is a paid for service).

    We have used recruitment agencies in the past but with varied success, they are unlikely something we would use in the future.

    We now always take people on for a trial day (fully paid of course) after interview but before a formal offer of a job is given.

    Hope that helps.

    Nick

  • We have done the same as Nick, but with an initial one month temporary contract, with a view to a permanent contract.

    I always explain to potential employees why we do this. This seems to act as a good way of initially separating the serious candidates from the idiots, as the serious ones understand the benefits from both sides of the agreement. Within the initial 4 weeks of employment it is very easy for someone to leave employment and for an employer to dismiss an employee if they are not working out etc.

    We don't have employees out on their own working. We have team leaders who have been with the business for a lengthy period of time. They have a team of either 1 or 2 gardeners with them on any given day.

    The struggle we have is the level of horticultural knowledge is terrible. We have advertised for gardeners in the past, but the overall majority of applicants have had lots of experience in landscaping and commercial work. Horticulture is a dying skill.

    If you have time to invest, find someone keen and wanting the job, regardless of qualifications. We employed someone this year, no experience or qualifications but a fabulous CV....They are absolutely brilliant and I will be looking at a team leader position for them within the next year.

    Good luck!

  • we try to recruit locally, using local forums etc, and seems to work well. however you will have to kiss a few frogs before you find a good one. dont get downhearted. all mine start on a trail basis and we review and extend it as we see fit. ive got three good ones and ive been through 6 in the last 18 months trying to find the elusive 4th one. As soon as you get an inkling that they are not right, your gut instinct i normally right. 

  • PRO
    My first employee was a friend of a friend with no experience so took her on as a total trainee working along side me. Was hard at first but after 7 years she is a good asset but can't drive so when I recently decided to expand I wanted to find an experienced gardener to work with her. Had so many rubbish applications that had none of the things I asked for. Clearly stated I needed someone to drive but people applying without driving licence! Decided to take a chance on someone who wasn't as experienced as I'd like but seems a good person and keen to improve so after 3 months of ups and downs at the most busy time of year I'm still crossing my fingers really that it will all work out. Has been stressful at times but I'm hoping will be worth it in the long run as I needed a change from the routine of the last 7 years.
    • PRO

      Are there many hurdles to get over when employing someone, or do you require them to be self employed and sorting out their own tax etc. I've often wondered about taking on an employee, but the hassle seems greater than the benefit at times. I'd like to take someone on a self employed basis to make less hassle for me but I'm worried about them taking the client 'away' from me as a result of my hard work and advertising!

      • PRO

        They're not self employed if they're working for you full time. It's illegal to do this and you as the employer will be the one faced with penalties for doing so.

        • PRO

          With recent changes to determining employment status, this HMRC online tool is useful and uses the same criteria they would use if investigating you.

          The rules have been tightened up for tax avoidance reasons (NICs/PAYE etc) and "employee rights" protection over recent years.

      • PRO
        Both employed PAYE, lots of hassle and risk involved but if I want to be able to earn more and keep earning when I'm getting too old for so much manual work it has to be done.
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