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Complaints - how to fix them

Posted by 1st Garden Maintenance on May 2, 2014 at 8:49am

If a customer complains it will affect your business in someway or another, so always think about fixing the complaint as soon as possible as this will increase loyalty of that customer by up to 50%.

Moving the complainant from dissatisfied to completely satisfied will increase loyalty by 30-50%, and produce good referrals.

Customers that complain and have had the problem resolved are 8% more loyal than if there had been no problem.

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  • Lawncare-4u.co.uk May 3, 2014 at 11:36pm

    So make a mistake and then 'fix' it and your on to a winner?! :)

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