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Equally it could work out that customer gets a better deal from a new vendor who will go the extra mile .
Agree though in principle the bond between client and gardener cannot be overlooked .
At the moment a client has sold their property where i have worked since starting up , new owners have expressed some interest in retaining our services but we were having this discussion with our previous client that it was as much about our relationship with them as it was with the garden , there is definately an emotional block it just wouldn't feel the same somehow .
Could work out a better business opportunity but no way can we replace those special people we encounter .
The Goodwill element that is sold has very little value at the time, in fact I would consider it a bit rude to my customers to sell their details to somebody else, who I have no idea whether they are capable or not, these days there are things like GDPR to consider as well. I would rather my ex customers found somebody else for themselves then there is no bad feeling if it doesn't work out. Some of my clients are extremely picky and require patient and skilful handling. The type who if they ordered a sky dish would expect rupert murdoch himself to come and install it. I would imagine another trader who bought their details from me would soon want their money back
the way I look at it is that those introductions are Leads, rather than Sales, there is a difference, the previous gardener has been paid for the work they have done,there is still on going hard work left to do rather than scooping up some kind of open goal type income stream, if someone passed me a job like that I might buy them a pint for their trouble, some people retiring seem to think they are selling some kind of top notch gardening franchise however, i wish them the best of luck with that
All these types of businesses have two values- true value, as stated already (tools at sensible secondhand prices), an sucker/dreamer value.
OP, don't be a sucker/dreamer.