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It doess sound like the turf hasn't been heeled in / compacted enough when laid .. They probably not much you can do unless you fancy lifting the turf and relaying it . In time it will find its own level so the lawn will probably have some hollows in it . you could top these up with top soil which I find easier or lift the turf and refill.
Lay a scaffold plank on the lawn. Shuffle along it, thumping every 1 or 2 feet with a sledge-hammer held vertically head-down between your feet. Move plank and repeat.
Thanks, Tim I do that!
Is it a new build house?
Hi Andrew it is the client who had the back dug out and relayed with new top soil and turf!
From my experience, a lot of newly laid lawns have a "bounce" to them. They settle down after a few weeks and running the mower over a few times
Thanks, fo all your help guys!