One of my most valued customers is becoming increasingly frustrated with my services .
The work involves cutting Three tiny newly laid lawns which are perfectly manageable with my little cordless mower and always leaves a perfect finish , These lawns are at the front of the property and a bit of a show piece the way they are designed surrounded by the well stocked flower beds and the customers are always pleased with the finished results but they like them to look short and immaculate all the time but its a fortnightly visit , should be weekly in my opinion to maintain this standard .
The back lawn is more of a field and rough grass , nearly always damp and its got plenty of length in it on each fortnightly visit , It takes Three passes at different heights to mulch it to a desired height , customers accept its never going to be wembley stadium .
All has gone well up until my last scheduled visit it was tipping it down although i still turned up and spoke to the customers in the pouring rain and they understood completely i couldnt cut the lawns
The lawns are due to be cut next week on a specific day but upon checking the weather forecast i notice there is 90% chance of rain so contacted the customer and pointed this out adding i will call and do the lawns on a day there is a dry gap but cant say which day .
They have taken exception to this reasonable offer and taken it the wrong way and now say if i dont come on appointed day they will find somebody else .
It makes me feel a bit inadequate like my services are crap , i like the customers and its a lucrative job but when i say my machines wont cut wet grass they say i am making excuses .
I have a viking mower which eats wet grass but its too big for the little lawns and not robust enough for the back lawn .
All other customers are flexible as regards thier lawns cutting
Whats the answer ?