It's freezing cold down here in Essex and I don't think there'll be much pointing, planting or turfing done here for a few days. It's good to see though that the enquiries are still coming in for both of our B2C businesses - Holland Landscapes and Tapestry Design studios. However, I'm very concious that not every enquiry will lead to a job and so as I get older and wiser, I'm trying to be a bit more canny about handling enquiries.
Time is money. And this article on my website (see link below) addresses the problem of wasting time on unproductive site visits and/or making more site visits than are absolutely necessary.
To help me qualify a sales lead, I use a customer enquiry form. Either I go through the questions with the prospective client on the phone, or I email it to them. That gives me a good idea of whether or not a person is serious about having their garden landscaped or is looking for free ideas. It also gives me a clue as to whether they have the right idea about what landscaping costs.
You can download the form from the useful documents section of the My Garden Design website - you do need to be registered on the site to see that section, but that only takes a few seconds and it won't generate loads of spam emails.
Saving time whilst on site is also an issue - if you have to make several site visits to gather information, you're doing horrendous things to your carbon footprint as well as using time and fuel.