Ready for the "Consumer Rights Act 2015" for the supply of services on 1st October 2015 ?

The Supply of Services under the new Consumer Rights Act 2015 – from 1 October 2015

Understand what your obligations are – under the Consumer Rights Act 2015 – when you supply services to a consumer:

From 1 October 2015, the new Consumer Rights Act 2015 will change the rules relating to the supply of goods, services and digital content for contracts made from that date.

A single set of rules will apply to all contracts where goods are supplied, including sale, hire, hire-purchase and work / materials contracts.

New rules will also apply to the supply of services, and the Act sets out, for the first time, specific rules relating to digital content.

The linked site explains the new tradings standards law being introduced : Full details here.....

It sets out clear definitions for various terms and procedures and introduces the concept of 'Repeat Peformanaces' (which, I suggest applies to our work)

TrustMark assures advice to its firm through partnership with Buckinghamshire and Surrey Trading Standards

As the new consumer legislation comes into force today, TrustMark, the only Government-endorsed scheme for all trades in and around the home, today announced a new ‘primary authority’ partnership with Buckinghamshire and Surrey Trading Standards to provide assured advice for it’s Scheme Operators and TrustMark registered firms.

The collaboration will enable TrustMark to obtain trustworthy regulatory advice on any consumer issues relevant to the domestic repair, maintenance and improvement (RMI) sector and, where required, develop bespoke information for the TrustMark registered firms. The first project is already underway, drafting joint guidance on the new Consumer Rights Act 2015, which will be available shortly.

TrustMark is also offering more protection to consumers with Alternative Dispute Resolution (ADR), another significant consumer law change which is coming into force today. By being an approved ADR provider, TrustMark’s Scheme Operators and registered firms are now compliant with these new requirements and have the option to offer their customers a clear, simple and low cost dispute resolution alternative to formal legal action should things go wrong. This will be available for contracts to the value of £100,000 and both parties will be able to use the service as a ‘pay as you go’ with no annual fee or costs.

Steve Ruddy Head of Service for Buckinghamshire and Surrey Trading Standards, said: “Buckinghamshire and Surrey Trading Standards believe Primary Authority is an excellent way to support businesses. We are delighted to welcome TrustMark as our latest Primary Authority Partner and the new Consumer Rights Act provides a great opportunity to demonstrate how we can work together in practical way to help their members.”

Simon Ayers, CEO of TrustMark, said: “We welcome these new consumer laws - the Consumer Rights Act 2015 and ADR – which are now much clearer and easier to understand for both consumers and businesses, as well as helping them to avoid disagreements. It is vital that we have transparent rights to help homeowners make better choices, save time and money when they employ tradespeople to carry out work around their homes. Our partnership with Buckinghamshire and Surrey Trading Standards marks a significant collaboration and we are now able to support and advise our registered firms with their compliance with the changing consumer laws coming in today.

“By providing our Scheme Operators and registered firms with either the assured advice they need on consumer issues or an alternative method of dispute resolution, can only be good news for the homeowner and the very many excellent tradesmen and firms trying to build businesses, increase consumer confidence and a create a better reputation for their trades”

Primary authority offers businesses and organisations the opportunity to form a legally recognised partnership with one local authority, which then provides robust and reliable advice for other councils to take into account when carrying out inspections or dealing with a non-compliance. The scheme is a common sense Government initiative to cut red tape and support economic growth through better regulation, it is overseen by the Better Regulation Delivery Office (BRDO). Providing assured advice under the scheme enables businesses to confidently make informed decisions about their future and investments.

To stay up-to-date with developments at TrustMark, visit www.trustmark.org.uk or to find more information about Buckinghamshire and Surrey Trading standards, visit www.bucksandsurreytradingstandards.gov.uk/

Replies

David Cox June 5, 2015 at 9:44am

Well this is either a minefield or a shit storm, or both.........

IN a weather dependant job, where customers have varied (and often unrealistic) expectations of specification and price value this is far to vague----- what is a reasonable price? No sand person works for less than £25ph/equiv rate in business if they intend to make a profit - and yet just this week had people turn round and state they felt £10 was reasonable.......(Madness. after overheads thats less than £3 an hour) this opens a can of worms - what if a customer disputes the price arguing its unreasonable after the job is done - under these regs you would have a time consuming issue to plod through - ah well another well throught out law...
Daniela McGhie September 8, 2015 at 10:59pm

Thanks, was not aware. Something to read this weekend.
Landscape Juice October 1, 2015 at 1:09pm

TrustMark assures advice to its firm through partnership with Buckinghamshire and Surrey Trading Standards

As the new consumer legislation comes into force today, TrustMark, the only Government-endorsed scheme for all trades in and around the home, today announced a new ‘primary authority’ partnership with Buckinghamshire and Surrey Trading Standards to provide assured advice for it’s Scheme Operators and TrustMark registered firms.

The collaboration will enable TrustMark to obtain trustworthy regulatory advice on any consumer issues relevant to the domestic repair, maintenance and improvement (RMI) sector and, where required, develop bespoke information for the TrustMark registered firms. The first project is already underway, drafting joint guidance on the new Consumer Rights Act 2015, which will be available shortly.

TrustMark is also offering more protection to consumers with Alternative Dispute Resolution (ADR), another significant consumer law change which is coming into force today. By being an approved ADR provider, TrustMark’s Scheme Operators and registered firms are now compliant with these new requirements and have the option to offer their customers a clear, simple and low cost dispute resolution alternative to formal legal action should things go wrong. This will be available for contracts to the value of £100,000 and both parties will be able to use the service as a ‘pay as you go’ with no annual fee or costs.

Steve Ruddy Head of Service for Buckinghamshire and Surrey Trading Standards, said: “Buckinghamshire and Surrey Trading Standards believe Primary Authority is an excellent way to support businesses. We are delighted to welcome TrustMark as our latest Primary Authority Partner and the new Consumer Rights Act provides a great opportunity to demonstrate how we can work together in practical way to help their members.”

Simon Ayers, CEO of TrustMark, said: “We welcome these new consumer laws - the Consumer Rights Act 2015 and ADR – which are now much clearer and easier to understand for both consumers and businesses, as well as helping them to avoid disagreements. It is vital that we have transparent rights to help homeowners make better choices, save time and money when they employ tradespeople to carry out work around their homes. Our partnership with Buckinghamshire and Surrey Trading Standards marks a significant collaboration and we are now able to support and advise our registered firms with their compliance with the changing consumer laws coming in today.

“By providing our Scheme Operators and registered firms with either the assured advice they need on consumer issues or an alternative method of dispute resolution, can only be good news for the homeowner and the very many excellent tradesmen and firms trying to build businesses, increase consumer confidence and a create a better reputation for their trades”

Primary authority offers businesses and organisations the opportunity to form a legally recognised partnership with one local authority, which then provides robust and reliable advice for other councils to take into account when carrying out inspections or dealing with a non-compliance. The scheme is a common sense Government initiative to cut red tape and support economic growth through better regulation, it is overseen by the Better Regulation Delivery Office (BRDO). Providing assured advice under the scheme enables businesses to confidently make informed decisions about their future and investments.

To stay up-to-date with developments at TrustMark, visit www.trustmark.org.uk or to find more information about Buckinghamshire and Surrey Trading standards, visit www.bucksandsurreytradingstandards.gov.uk/
- PRO
  
  Gary RK > Landscape Juice October 1, 2015 at 4:18pm
  
  Interesting move.
PRO

Gary RK May 7, 2019 at 8:57pm

Bump.....