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Poor service from advertisng agency

Just wondered if anyone could offer some advice. I took out a 2 year advertising contract with a digital media company to advertise my landscaping services on a tv screen in the local post office. The service I have received to date is terrible starting with  them telling me it was live a good month before it actually was live, they make promises to do work which drags out for weeks and involves several emails from myself to get them to do anything they basically dont deliver what they promise and I feel I am throwing more good money after bad and would like to terminate this but unfortunately its a legal contract and they are quick to get back and threaten me with a debt collection agency for a breach of contract. Can anyone recomend the next course of action maybe the advertising standards Ombudsmna or other body? to complain about this service as it obviously falls on deaf ears with this company.

Thank.

 

John M

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  • PRO

    Turn the books on them - send them a formal, recorded delivery letter stating your issues, any evidence you have with an end date to to either resolve the issues or refund a reasonable % of the money you have paid.

    Ensure you say time of the essence to resolve the issues before YOU proceed with effectively a small claims court action.

    If issue not resolved, issue the court action online. It’s cost effective, shows you are reasonable and scares the hell out any company, especially if Ltd.

    Its all handled online unless there is a counter defence ( which is often positioned to then make you drop the action. Don’t. )

    You stand to loose very little no matter what the defendant implies. The judges are fully aware of tactics and can see thru intimidation.

    If your situation is reasonable, with honest evidence the worst is that you would pay the case fees.

    Have loved doing this in the past and gained great satisfaction especially when they have to pay up or risk further publicity :)  

     

     P.s. search for money claim online - make sure you access the official .gov.uk site

     

    • Many thanks I will try that.

       

  • surely contract works both ways. they are failing to keep their side of the deal which is good grounds for you to terminate the agreement. try and get legal opinion on it first if fsb member give legal line a call if not bit research online and follow up with recorded delivery letter to them.

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