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• PRO

  Nick @ NM Garden Services Ltd June 10, 2013 at 9:55pm

  We are partly using it!
• PRO

  Gary RK June 10, 2013 at 10:21pm

  We are trailing it alongside our current product : QXpress.
  
  Like the product, Although simpler to use, we are struggling to find the flexibility we have with qxpress to customise certain aspects to fit our working practices. At the moment I do not plan to change our methods to suit software.
  
  A case of dog wagging tail or tail wagging dog - jury's out at moment.....
• PRO

  Gary RK August 9, 2013 at 3:09pm

  Any more feedback on Jobber ?
  
  We finished the trial and desperately want to use it, but time (rather, lack of my time) did not allow me to fully explore all the options and how to replicate some of our processes.
  
  I am not sure if we could run side by side due to integration to quickbooks.
  
  We have 'adapted' our current solution ( and I suspect some of our working admin practices ) to suit current software and commercial client reporting / audit requirements, ie We have a 4 hour service response level on some of our accounts for issues.
  
  I so want to loose as much paperwork and admin from my desk as I can and the ability to be truly mobile, linked into quickbooks as well really appeals to me, as being able to see where guys are, how much time available to them and dispatch jobs to them.
  
  I love the time sheet reporting and the intelligent / scheduling routing options :-)
• PRO

  Robbie August 9, 2013 at 5:55pm

  When I signed up to jobber my invoicing was in a terrible state. I had tried and failed to learn quick books

  Since signing up to Jobber invoicing has become a breeze and keeping track of that side of things is so easy now.

  Do a quote, system waits a couple of days then it asks you to book the job in. When you assign the job to a certain day it reminds you. At the end of the day it creates an invoice. More or less all my invoices are emailed, it even tells me when the email was opened. You can set it to auto re-send late invoices...

  The calendar works well for me as I have it now as my default Google calendar and get reminders to my phone.

  I have a lot of clients on a (example) 90 day rotation for lawn treatments, I do the first treatment then with a couple of clicks that them in the system and it automatically reminds me when they are due from that point onwards.
  One of the main selling points for me was I can track all my fertiliser and herbicide applications through it. It keeps me on track with the H&S requirements for that side of things. I know exactly what products was used and when ect, you can also send this info the client.

  The other thing is my client list is just a click away on the phone when I'm out and about, if I call in with a customer I can bring up their service history any time they have any questions.

  I have found it as a great way to cross sell to current clients, when I'm in their property I always look for other stuff that I can do for them & make a note of it in jobber, and set it to remind me at a later date if needed. I have stuff booked into it 12 months in advance! It amazing how much extra work I have generated from quoting for stuff that the client didn't know they needed ;)

  Just starting to use the expenses, haven't gone near the routing but will probably use it more in the future. Will probably also use it for marketing purposes as you can see all where all your clients are in Google maps.

  For the bigger boys like you Gary I could see why it wouldn't be advance enough, for me it works and it's not that expensive at £22 per month. Some of the other CRM management systems I looked at were up to £40 per month.
• PRO

  Gary RK August 9, 2013 at 6:03pm

  Thanks Robbie, that's really useful and great to see it is helping the 'business'.

  I'm sure the right option is Jobber, but it is just my time to get it up and running that is scarce at the moment.

  I don't think the issues are related to our size as I reckon it has more that we need, but the need to change the way we do things is a concern.

  I need a mindset change ...:-)
  
  Robbie @ PremierLawnsni said:

  When I signed up to jobber my invoicing was in a terrible state. I had tried and failed to learn quick books

  Since signing up to Jobber invoicing has become a breeze and keeping track of that side of things is so easy now.

  Do a quote, system waits a couple of days then it asks you to book the job in. When you assign the job to a certain day it reminds you. At the end of the day it creates an invoice. More or less all my invoices are emailed, it even tells me when the email was opened. You can set it to auto re-send late invoices...

  The calendar works well for me as I have it now as my default Google calendar and get reminders to my phone.

  I have a lot of clients on a (example) 90 day rotation for lawn treatments, I do the first treatment then with a couple of clicks that them in the system and it automatically reminds me when they are due from that point onwards.
  One of the main selling points for me was I can track all my fertiliser and herbicide applications through it. It keeps me on track with the H&S requirements for that side of things. I know exactly what products was used and when ect, you can also send this info the client.

  The other thing is my client list is just a click away on the phone when I'm out and about, if I call in with a customer I can bring up their service history any time they have any questions.

  I have found it as a great way to cross sell to current clients, when I'm in their property I always look for other stuff that I can do for them & make a note of it in jobber, and set it to remind me at a later date if needed. I have stuff booked into it 12 months in advance! It amazing how much extra work I have generated from quoting for stuff that the client didn't know they needed ;)

  Just starting to use the expenses, haven't gone near the routing but will probably use it more in the future. Will probably also use it for marketing purposes as you can see all where all your clients are in Google maps.

  For the bigger boys like you Gary I could see why it wouldn't be advance enough, for me it works and it's not that expensive at £22 per month. Some of the other CRM management systems I looked at were up to £40 per month.
• 

  Matthew@Westend Landscapes August 9, 2013 at 7:44pm

  I did like the features and invoicing was good, but I might be missing something but I couldn't use it whilst offline on my ipad which is what I prefer to add items and clients needs on. I know you can use a mobile but a small screens not as good for inputting data and like mine i keep having a damaged screen.
  If I could do this I would be sold on it.
• PRO

  Nick @ NM Garden Services Ltd August 9, 2013 at 8:06pm

  I am in the same situation as Gary. All client data is entered, just need to add more rotas in.
  
  I am hoping to be taking on a manager shortly which will free up my time and allow me to sort Jobber properly.
  
  I think that it will help streamline the business and ensure that less time is spent in the office and more time spent on site - drinking tea, obviously !! :)
• PRO

  Gary RK August 9, 2013 at 8:31pm

  Matthew,

  Jobber is an online, cloud based (SaaS) software, so you need a WiFi or 3G connection to be able to access it (just as you would to Browse).

  If you iPad is a WiFi only, there are several solutions such as BT Hotspots or a couple of Apps that find free WiFi, failing that you could try a MyFi device or Tether your iPad to your 3G phone if your contract/data allows
  
  Matthew@Westend Landscapes said:

  I did like the features and invoicing was good, but I might be missing something but I couldn't use it whilst offline on my ipad which is what I prefer to add items and clients needs on. I know you can use a mobile but a small screens not as good for inputting data and like mine i keep having a damaged screen.
  If I could do this I would be sold on it.
• 

  Sam Pillar August 10, 2013 at 7:14pm

  Hey everyone, Sam from Jobber checking in here!

  Glad to hear that some of you are really liking Jobber and find that it's helping you stay on top of things better!

  As with any software, there's certainly a small amount of effort that needs to go into fitting it into your workflow. Our top priorities are simplicity and flexibility — we've gone to great lengths to try and ensure that Jobber is easy to use and quick to get up and running, but also provides enough flexibility that most businesses can easily fit the workflow. Of course, this is a delicate balance, and we have to ensure that we're supporting the common requirements across the thousands of people using Jobber, while maintaining the ease of use we're known for.

  Of course, we're more than happy to spend time with our customers to help you figure out how to best utilize Jobber, so don't hesitate to get in touch with our support team through the application if you have any questions or need some suggestions.

  Also, if you've run out of time on your trial or need a little bit of extra time to evaluate, just get in touch — we're generally happy to offer extensions on a case-by-case basis.

  Cheers!
  Sam @ Jobber
• PRO

  Nick @ NM Garden Services Ltd August 10, 2013 at 8:43pm

  One of the biggest pitfalls that I have found with Jobber is also its main strength - you need an Internet connection to use it.
  
  Sme of our sites are in the middle of nowhere and we are unable to access the service. What would be really useful is to have a mobile app so we can add data on the fly and it can update when signal is available.
  
  Sam - is this in the pipeline, and if so when will it be rolled out?
  
  Many thanks!