Ok so I think I have a bit of a problem client on my hands. On a relatively large job with lots of patio work, poor access everything needs handballing up, 3 tiers steep hillside etc etc Had some staffing issues and had to get shot of some people for continuous no shows and not enough getting done and damaging a deck through idiocy! So I've been up against it doing the work of 3 and no joy in securing another to fill the void. (some of the muppets I've interviewed recently!)
Now some of the issues with this client.
Under some misguided impression that I had a 'team of guys' ala garden rescue or something when I was quite clear at the time that I was a small company and had a couple of regulars.
Was expecting it all to be done in 3 weeks. (3 weeks was the intitial estimate for the top level patio that needed some serious tonnage put in to level it off for a start) but additional tiers of the garden, retaining walls and pathways were added on to be slabbed during the 'design process' as they kept changing ideas on what they wanted. So not a chance 3 weeks especially with getting rained off a few time to say the least.
Have been upset about 'lack of progress' when I have been there everyday possible. I even pushed on on a less than ideal day and got rewarded for my efforts with some slumping!
Moaned because I ripped out the bottom patio by the house that was to be replaced anyway (on a rainy day I might add so we didnt lose anymore time) rather than continuing from top tier to bottom and then kicked up a stink so much I had to put the patio in there asap.
Complaining the site is messy (Its actually pretty clean as far as worksites go imho) and that they keep trapsing muck into the house even though there is absolutely no reason for them to be in the garden until its finish and the have a pefectly servicable front door!
Been very nonwithcoming when it came to payments, first payment was fine but second they kept back (even though contractually it says on request) because of percieved lack of progress the fact there was a few grands worth of materials sitting out the front of the house notwithstanding.. and it was 1k short of what was in the contract but which I iagreed to verbally because I just wanted to get the next stage of orders in.
Expected me to pack up tools and not use a grinder because somebody in the household was working nights (this was after being rained off for 2 days) then had the cheek to moan about when it was going to be finished the following Monday.
Letting their dog p**s and s**t in all the sand and over the freshly laid patios.
Let the dog run through all the wet concrete I had cleared out of the mixer and run all over the slabs.
Mopped over my fresh pointing after I left so had to throw some acid onto it to clean the cement stains off it!
Walking all over freshly laid slabs and popping them so when I turn up the day after, loads are loose! Two days in a bloody row!
Put in a really long path following the exact same line as the old path (600mm wide slabs) as discussed before and wait until I'm 90% done with that to tell me they want it 900mm wide and dont want the same concrete either side as before 4" up to the existing walls that arent square and 1' respectively to the bushes on the other side. The extra materials arent factored into this, not to mention possibly having to dig all this back up!
There is probably more that I've forgot. I'm probably rightfully worried that they wont be satisfied at the end and will be funny with paying me.
Any ideas which way to go from here because I'm about ready to walk. I'm exhausted. I think I've grinned and bared enough. I'd rather finish a job though but I'm so angry about all this nonsense atm that I probably wont be very diplomatic.