Invoicing / Late payers

Hi everyone,

This is my first post on Landscape Juice. I hope i'm posting in the right place, I didnt see an introduce yourself section. 

I set up my own small gardening company (soft landscaping/maintenance, domestic customers) last spring and it’s been going really well. I’m lucky, I love my job. However I’m getting increasingly cheesed off by customers that don’t pay and need chasing.

I’m just looking for some perspective on what is normal and whether I am overreacting... I tend to get itchy after 4 or 5 days, especially if it’s over £100 and I have had to fork out my own money for tipping fees.
What sort of timescales are reasonable / normal? I don’t specify on my invoices when payment is due by which I appreciate needs to change, should I start saying within 7 days? I just took it for granted that people would pay within a few days, like I do if I use trades people. Clearly I have been naive. 

I'm also considering one of those izettle card readers for one off jobs (my regulars are good at paying me straight away), thoughts? 

Thanks in advance




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  • There is an invoicing app on iPhone ( unsure about android) called Albert. It is brilliant for small businesses. So most of my customers pay me cash but the odd ones that want to pay on invoice, I use this. It’s free and you can set terms to whatever you like, ( mine are 7 days) 

    once you put the details in you can duplicate the invoice for your next visit. I can not recommend this enough, for me it’s so fantastic and your customer see’s something quite official which I think prompts payment. Try it :)

  • PRO

    I use Wave for free invoicing. 7 days for residential and 30 days for commercial. You can set reminders to auto send if it's not paid. I think this is the most professional and fair way to do it . Personally I think demanding cash from people is a bit unprofessional and also gives the air of mistrust. Why should a few late payers mean everyone has the hassle of going to get cash. 

  • PRO

    Before now I have finished a job, presented the bill, only to be asked if there is an discount for paying straight away. That really does not go down well with me, do some people actually think you are putting quoted prices up to be able to then barter after the job is done?

  • PRO

    I always say payment upon completion and do not invoice, I issue a receipt upon payment. On larger jobs I demand a 50% deposit then balance on completion. I have a card reader and a go cardless account to send a link to pay by single or recurring direct debit. On regular customers about half pay by cash which I collect on a weekly basis this can run up a little but I always get paid eventually. 

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