OK, so the situation is I started a design process with a potential client some months ago that started at the 22k mark, lots of excavation, retaining walls, top spec decking, glass railings etc Absolutely loved the design. Turns out far above budget, gets revised down considerably to 13k bare bones. Client has 'situation changes' budget again, significantly less.. Fair enough.. benefit of the doubt.. It happens.. Total redesign around 8k..still not low enough.. Again yet another redesign, by this point its just plonking large area of decking down, turf and rendered retaining wall Inc excavation and removal just sub 5k...again another request comes in.. Drop decking put in patio instead and increase turfed area.. OK drop down to sub 4k.. By this point I pretty much don't care other than a quick in/out job I'm finding it funny to the point of ridiculousness and its not worth my time.
Lots of phonecalls through out all this saying 'we really want you to do something for us'
Get email 'no thanks we'll leave it' reason is that its only 1k less than last quote.. Now.. Decking was pushing 1k itself, so with the alternative of a patio instead (without going into the ins and outs of what prep was needed in comparison) I reckon that was a pretty fair deal considering.
So I email back, perhaps I shouldn't have in hindsight and just gracefully took it on the chin.. Alas no.. I can get pretty defensive when it comes to my business tbh doesn't everyone? I laid it out with a pretext that my intent was purely good natured (it was, no passive aggressive nonsense) in consideration of their - 1k comment with an entire breakdown of costs, explaining that perhaps they might just not have a reasonable expectation of what materials and labour costs are and that each quote should be taken in and of itself and not just compared to a previous design. (not to mention numerous redisigns to essentially 1/5 of the original price)
Well I received an email back with the usual, 'I have had lower quotes' 'your initial quote was far too high imo!' with a few other choice comments, especially regarding it being 12k for excavation, it was 3.5k! Dunno where they pulled that figure from lol! I(quite frankly I find this bs otherwise I doubt they would have kept on so long)
I suppose like most of us we do try to do the best for clients without comprising on quality but I think a lot of the time it isn't appreciated at all.
- However I suppose I have the last laugh in that the contracted design and revision costs make up for time spent lol!
- Does anybody think it was unprofessional to reply to the no thanks email in such a way? I was at least polite. Should I have just left it? At this moment I am still of the opinion that it was justified to explain the ins and outs of the situation.