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Founded in 2008. The Landscape Juice Network (LJN) is the largest and fastest growing professional landscaping and horticultural association in the United Kingdom.

LJN's professional business forum is unrivalled and open to anyone within within the UK landscape industry

LJN's Business Objectives Group (BOG) is for any Pro serious about building their business.

For the researching visitor there's a wealth of landscaping ideas, garden design ideas, lawn advice tips and advice about garden maintenance.

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  • Geoff Norfolk November 13, 2010 at 2:03pm
    I might do........ what is it!!!??
  • PRO
    Gary RK November 13, 2010 at 3:30pm
    I looked Act! or Goldmine to use with the business but they are far too costly and complex for me (and I even come from that background....).

    Act! looked good and integrates into Sage (?) - so a single customer database ..

    I looked at the CRM option that Intuit used to market for QuickBooks, but withdrawn so no good.

    At the moment I use a combination of Outlook/QB & QXpress to acheive. Not ideal.

    One i'm looking at currently is from WinWeb called ContactCRM. It's online/in the 'cloud' and you pay a monthly rental - 99p a month. ( Again not ideal - reliant on someone else etc etc).

    My main gripe is that you end up with mulitple customer databases....
  • Alex Brown November 13, 2010 at 5:49pm
    Hi Gary RK -
    Act @ £190 for 2011 version is'nt too bad, but not overly adaptable to our trade and has a couple of bugs.
    Explored salesforce (Cloud based) monthly payment - is ok. (up to £45 pm)
    Am now looking at winweb..............thanks for the pointer.
    Alex@BlueSkiesWaterSystems.co.uk
  • Alex Brown November 13, 2010 at 5:53pm
    Hi Geoff.
    Sounds like you haven't got one, but if you find out that you have, then please let me know.
    Best regards
    Alex@BlueSkiesWaterSystems.co.uk


    Geoff Norfolk said:
    I might do........ what is it!!!??
  • Geoff Norfolk November 13, 2010 at 8:22pm


    Alex Brown said:
    Hi Geoff.
    Sounds like you haven't got one, but if you find out that you have, then please let me know.
    Best regards
    Alex@BlueSkiesWaterSystems.co.uk


    Geoff Norfolk said:
    I might do........ what is it!!!??

    You're right Alex, but there can't just be me that doesn't know what you're talking about lol...... what on earth is it?
  • Alex Brown November 14, 2010 at 8:24am


    to John www.acegardenservices.co.uk.

    Not sure why you are having a rant at Gary after his advise on CRMs, for those who would take the time to find out what a CRM is, his info was helpful.
    I asked a simple question and he offered an answer. Is this not what LJN is for?

    Oh and CRM is an abbreviation for 'Customer Relations Management'.

    Alex@BlueSkiesWaterSystems.co.uk


    John www.acegardenservices.co.uk said:
    Hi Gary,
    Thanks for all your non existant help over the last two years, did you really think that LJN was just a free avertising platform for people like you.
    You have to earn your credentials here on LJN, please join the queue behind.............................................
  • PRO
    Gary RK November 14, 2010 at 10:18am
    John,

    what's all this about - totally baffled ?

    What have I done to generate such a response - If I have offended you in a previous post - my apologies?

    I have never used this site as a free advertising platform...

    Back to the thread, for those that don't know - here is a text book description of the subject - CRM:

    http://en.wikipedia.org/wiki/Customer_relationship_management




    John www.acegardenservices.co.uk said:
    Hi Gary,
    Thanks for all your non existant help over the last two years, did you really think that LJN was just a free avertising platform for people like you.
    You have to earn your credentials here on LJN, please join the queue behind.............................................
  • Jacqueline Prout November 14, 2010 at 10:45am
    I not used any myself but this was recommended to me by an IT geek http://capsulecrm.com available as a lite free edition or a pay per month subscription for the Pro edition.
  • PRO
    Gary RK November 14, 2010 at 11:09am
    Stuart,

    do you use Act! in a standalone 'mode' or do you also have Sage accounting sw (ie integrated, with one customer database)?

    I used to use an old, old version (before Sage bought them) and it wasn't not the easiest system to configure for 'simple use'.

    Stuart Marler said:
    I use ACT! A brilliant software.

    Not everything in life is free and so its worth paying for something that works!
  • Alex Brown November 14, 2010 at 11:12am
    Thanks Jacqueline,
    I am looking in to capsulecrm, will report back with details.
    Alex@BlueSkiesWaterSystems.co.uk


    Jacqueline Prout said:
    I not used any myself but this was recommended to me by an IT geek http://capsulecrm.com available as a lite free edition or a pay per month subscription for the Pro edition.
This reply was deleted.

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