Another way to say "are u happy"

Howaya all,Do u know when u do a job & there's no contact from client that day or next. I always text then saying "are u happy with the job today or yesterday) . To me it gives some doubts to client. Maybe there's another phrase people use.What u think. Am I being mental?Darragh

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  • PRO

    Don't ask if they're happy. Talk the job up. Give them credit for their ideas. Say something like 'I popped the invoice through the letter box. It looks spot on, you were right to take the bush back a little further than I was going to"

    And for pete's sake don't use txt spk.

  • PRO
    I think they must be happy.
    They will let you know soon enough if they aren't.
    I've got clients I hardly ever hear from unless they happen to be there when I turn up!
    • I've been mowing a lawn for one client I have never seen or spoken to. First contact was email, arranged to survey the garden and emailed a monthly quote back. I just email the invoice monthly and he pays same / next day. I have many clients like Richard I may see / speak to once or twice a year.

  • yes i would never ask it as a question as it is potentially an inconvenience to the client to reply to reassure you

  • Maybe instead of asking them if they are happy, ask them to rate the job out of 10. That way you avoid putting the thought in their mind of "why? shouldn't I be?" and instead turn it into gathering feedback on quality.

    • Cheers for replies. I too have jobs that I don't see the clients fir whatever reason. It's nice the clearing /cutback say day jobs that if people aren't there you have to get in touch with them fir payment etc. I have always stated with "are u happy with job etc etc" they always are(bar the exception) but not sure how else to phrase it. I feel the rating could be done after payment thou. Not a bad idea
      • PRO

        we used to use a visitor's book to get feedback, left with them, people felt relaxed, said what they wanted, some left phone nos. for potential clients to contact them direct for re-assurance

        naturally most clients are happy because they keep using you, sometimes for many years & they recommend you, this speaks volumes

        as the nature of 'gardening' & tasks varies so much, and from one-off jobs to weekly maintenenace for decades, we tend to say...

        if you have queries do contact us

        if your work is generally one-off jobs, you could try using 'trustpilot', which also allows you to respond

        • Cheers for feedback. Agsin it's just the initial contact after job is done. I do lots of maintenance & tidy up etc & do do the feedback etc after payment but it's the initial contact I'm looking at changing "are u happy with job etc"
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