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Our desktop QB works differently, so otherwise can’t help ...
Yes,I'm able to click on "view invoice" and it opens up to reveal the full details.
I have experienced them not being sent and also the "viewed" status not functioning as you'd expect. Last night a client said they were able to view the invoice once they'd saved it as a PDF,so maybe that sheds some light on the issue?
Thanks guys.
In my experience, after asking customers to forward a copy of there invoice to me, some times the click through link does not work.
In the general settings for QB Online there is an option to attach PDF invoice to the "Send invoice" function. Try: Account & Settings\Sales\Online Delivery. Check you have the Attach invoice as PRD check box enabled as it covers all options then and the file size is negligible.
Hi Russell
Did you mean to say "Attach invoice as PDF" ?
Thanks
No worries. I have that checked now so hopefully that will make a difference.Thanks again to all.
Steven