This one has been giving me headaches over the weekend and was just wondering how others have managed this one in the past.
A stone has chipped a window from a strimmer. Its 10-15mm in diameter on a large pane of glass.
My PL is up for renewal in June. A £250 excess that needs to be altered with this eventuality in mind. Never had it before in 9 years.
It leaves me in a pickle at the moment. The customer is a new lawn mowing / lawn treatment customer, estimate the value of the job to be £400-500 per year.
I'm being given that it's not covered on the customers home insurance, is too big to repair, and that a replacement is going to be around £300. The customer is being understanding for the time being - this did only happen on Thursday and I've done a fair bit of homework on it since.
Does anyone have an advice / similar stories I can draw from?