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Most of the online shops will hand over to you if you're within a certain distance. There are at least two (forest & arb and Radmore & Tucker) near me that do so.
Don't out them :) Stihl might be reading this
Wouldn't surprise me. But if you are visiting then you might as well buy it direct. I have always used Stihl but this really puts me off because it's so underhand. It reminds me of when BMW & Mercedes unsuccessfully tried to stop non dealers selling their cars. The EU soon stopped that.
The opposite for us, other than for minor faults. We've access to a really good Stihl Tech at our dealer who understands how important contractors gear is to them.
Ive no desire to spend my work or social time fixing faults when we could be earning.
However, I don't fully agree with Stih's stance re: online sales but if online sales totally won out, we'd end up being the losers with no access to real dealers.
Perhaps build a better relationship with your Dealer?
That's what bothers me.
As for using local dealers I've got parts from them (that you can get online too) i can't recall ever taking something in to get fixed as it takes far too long!
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