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Goodness me, this takes me back to the 'good old days' of the 70's and 80's! You had what you had and just had to get on with it!
In this case Richard, it will depend on what is under the builder's 'top soil'. Let's say there is 150mm on top of existing ground or sub soil, then replace the 150mm. If on the other hand they have made up greater levels, I would tend replace 250-300mm.
If cost is a factor, then it may be possible to add organic matter and even sand if if is clay based, to what is there and rotavate deep.
Thanks for your replies I think we will have to take out about 300mm depth to be sure!
some test pits is the best way. That way the client can see your being upfront and you can present a honest case with facts. Does make a difference!
From experience, some times you can dig out with a gridle bucket on a mini digger, sift out the big rocks etc and then add in alot of sand / compost material, rotovate to 300mm and then you have a good top soil! Often quicker and cheapre than all out all in