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Hi Paul
I don't think you can be held responsible but as it's just one plant then it might be an idea to replace it for the sake of goodwill.
Most plant suppliers offer a no-quibble replacement so it might be wise to get clarification from the places you source your plants.
Also, get some terms and conditions in place so that you don't find yourself in this position again.
Here's an old topic that might be of some interest:
Do you offer a guarantee on the plants you supply?
http://landscapejuicenetwork.com/forum/topics/do-you-offer-a-guaran...
Does anyone have a policy to share? Any decent documentation on plant provision would be very helpful and save having to " re - invent the wheel". I'd be grateful for any help.
Thanks Phil.
Given your explanation I would replace it as a goodwill gesture with a cover note asking them to make sure the dog doesn’t piss on it.
I recently planted a magnolia for a client and their dog started the peeing in mins,. Its now dead from nitrogen burn and thankfuly the client understands.
Normally I say plants are clients responsibility unless I maintain the garden weekly. If its fortnightly, they are given instructions and each case is taken case by case.
For one - off jobs I don’t return to, clients problem straight put, but again for goodwill for 1 or 2 plants I may consider it. Iv've had someone try it on 7 months later and they werent happy, but they wanted a £900 bed replanting that they went on holiday without arranging watering for. 4 weeks without care on a 4 month old bed in sandy soil - well that I stood firm on.
Thanks for that. Very helpful.<br />
<br />
I think I shall look for a few sentences that are direct enough, stating that responsible care should be given to all plants and that reasonable exceptions may be made if the odd plant dies. My fear is that I too may have someone come back to me 7 moths later after planting up a bigger job.<br />
<br />
Many thanks<br />
<br />
Paul
if it helps - For anything more than £50 I normally type a quick "care guide" on letter headed paper - simple stuff saying in bullet points;
water everr 2-3 days, x mins evenly accros all planting.
Feed at 3 months or x many etc.
Ensure slug pellets are applied as per manuf instruction (if needed)
ensure border kept weed free (amazing how many people spend £1k and dont weed the planting and wonder why its not quite as amazing as it should be!)
and then their is no comeback is plants shrivel up and die.
Many thanks
Paul