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How do /did they pay you?
If cash / cheque it may simply be that they have not seen you. If bacs then maybe just overlooked during moving and they may think you are ok with it.
Nowt as storage as folk as they say.
I would not be spending money on plants etc though
4 months is a long time for any business
I would call them Alex.
I'm sure this can be sorted out quite easily but you need to find out from your clients if there's an issue.
I wouldn't put any more labour into this project until you're sure of a way forward.
as Phil says but do try to phone them also do not start buying plants till you get it sorted
As said before, I wouldn't spend any money on plants.
One of the best solutions I have heard of was to send a piece of string with the next invoice, with a brief explanation about it's use, as in "the string is available to tie around your finger just to remind you to pay the invoice enclosed, if you could send the string back when you have done with it, as I have other people to send it on to" or something like this.
The sending it back bit is just to make them smile and also make them think they are not the only person who has got behind.
It would be sad to lose a previously great customer over payments but also you can't afford to be out of pocket for a long time, which I'm sure they will realise. You are just not at the front of their mind at the moment.
Good Luck.
Mark
I to would phone, letters and emails are so easy to put to one side, i am sure we have all done that at some point with a bill or item we are not keen on dealing with. What if the sale of the house has fallen through or they have had some sort of disaster. Like many crappy things its best dealt with rather than festering about it
I would make it clear that you are unable to carry out any more work for them until you receive full payment of the outstanding balance.