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Jobber App

Well I paid a years subscription for The Jobber app back in July. But I am finding it unintuitive and hard work. I have had lots of help from the Jobber people and a couple of calls from them. They have given me links to the webinars, but I haven't got time to sit through hours of youtube videos to get the best out of jobber. its all a bit frustrating.

I really want to like this, and I can see that in the right hands it must be great, but often when I use it I feel its often down to luck if I manage to achieve what I want to do. I will just have to keep plugging away with it.

What are others experience of Jobber?

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Replies

  • PRO

    The new jobber app is great for certain things.

    I think they way they have done it is if more in line for companies that have lots of techs / workers.

    If your out in the field and you have all your jobs already booked in it's brilliant. 

    I use the Calendar - map function to sort out routes for each day.

    Then when i turn on the app in the morning my route is pre-planned for me.

    When i arrive at the job i start the timer, finish the job / mark complete / invoice.

    Past that, I find everything else tricky too & prefer to do quotes and other stuff on the pc later that day.

    I really wish they would add an the expenses option to it, i know I can go on the website and do it... Though that isnt the point

  • PRO

    You might find it easier to go on the website on a pc or Mac to get used to all the various functions, options etc first.  I have a tablet that I take out in the van but it won't run the app (android version too old!). So I just have it logged onto the website on the calendar view and it's fine for the day,I can complete jobs and invoice if i want to.  I tend to do more scheduling and itty bitty stuff on my mac or pc when I get home or go down the office.

  • PRO

    I'm a little disappointed, I had informed jobber of this thread and hoped they would have joined the conversation... They used to be very responsive to stuff like this. 

    • Hi Robbie - thanks for sending us the heads up and sorry we were a bit late to this thread.

      I wanted to send a quick note to let you know that Expenses are coming to the mobile app. You mentioned in your last comment that it is something you're looking for and I wanted you to know our team is currently working on it. Thanks again!

      - Barret @ Jobber

  • I have to admit that when I ask for help from Jobber they are very helpful. About 2 weeks ago I had a one to one on the phone to them and I sorted out some problems. Trouble is, next day I was feeling more confident and I emailed an invoice to a customer I would be visiting later in the day.

    When I got there they had received the invoice but it wasn't recognisable from what I had seen on the screen before it was emailed. I apologised and said I'm still trying to get to grips with the software.

    I haven't contacted Jobber again since, partly because I was holiday last week, but also because I do feel like its feels like I'm trying to wade through treacle with this. I really thought it was going to so much easier and intuitive to use.

    Disillusioned!  

    • Hi, Edward - a little late to the conversation but wanted to jump in here.

      Sorry things have been a bit frustrating with Jobber. I know you're busy, so what I'd recommend when you're short on time is to use the chat box right in Jobber. Your chat will go straight to a member of our Success Team and the response time is less than 3 minutes during business hours.

      Also, training and support is free and unlimited - we're always happy to help! If you'd like to hop on the phone for another 1 on 1 phone call or chat over email, feel free to contact our team: 1.888.721.1115 or support@getjobber.com.

      - Barret @ Jobber

      • Yes thanks for that , I will be contacting you soon for your great advice. I really want jobber to work, I will keep going with it.

  • PRO

    I find the online chat helpful. Especially if I'm down the office late and need advice. Because they are several hours behind us, there is always someone there on an evening.

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